The Program Specialist I is a hybrid role, supporting key client account through a mix of service coordination, operational tasks, and team collaboration. This role helps manage client expectations, tracks deliverables, and ensures smooth execution across projects. Success in the position relies on attention to detail, strong communication, and the ability to work effectively with various teams.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Client Relationship & Account Management
Support communications between internal teams and assigned clients
Assist with client onboarding, activation, contracts, and setup
Coordinate resources to meet client-specific requirements and SLAs
Assist in the preparation and generation of business reviews with performance metrics and recommendations
Maintain client data using platforms like ePlan, Salesforce, and Fleetview
Operational Execution
Ensure tasks meet client and company SLAs
Investigate and resolve escalations; prevent future risks
Coordinate timely responses with internal teams
Follow up on open items and maintain documentation
Participate in internal, vendor, and client meetings
Analyze and generate customized client reports utilizing templates
Oversee communications for cost control and policy adherence
Coordinate approvals for repairs and rentals in alignment within client guidelines
Monitor inventory and manage logistics
Competencies & Skills
Collaborate to resolve client issues and enhance service delivery
Assist with process improvements for efficiency and satisfaction
Provide performance reporting to strategic accounts
Support risk mitigation through structured processes
Cross-train and support team continuity
Assist with client-owned/leased vehicle inquiries and reporting
Complete relevant training and contribute to team learning
Provide coverage during absences or peak workloads
Perform other duties as needed
LEADERSHIP RESPONSIBILITIES
While this is primarily an individual contributor role, opportunities exist for leading cross-functional projects. Initiative in professional development and process innovation is encouraged.
COMPETENCIES - SKILLS
Strong written and verbal communication skills
Basic proficiency in MS Office
Willingness to learn and/or familiarity with CRM/client management tools
Ability to juggle priorities in a dynamic environment
Self-driven and collaborative work style
Relationship building, tech basic proficiency, and time management
Adaptability, accountability, and solution-focused approach
EDUCATION AND EXPERIENCE
Bachelor's degree preferred; high school diploma required
1-3+ years in customer service/account management/operations
Fleet operations or leasing experience strongly preferred
1-2 years of office experience
Beginner Excel and Salesforce proficiency
Excellent written, verbal, and problem-solving skills
Ability to work in deadline-driven environments
Flexible to evolving client needs and processes
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
Integrity - Always act with integrity and honesty.
One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.
Customer Success - Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
Discipline Drives Quality - Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
Intellectually Curious - Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
Numbers & Facts
Location
Alpharetta, Georgia
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Cost Controlunmatched
Cross-Functionalunmatched
Customer Relationship Management (CRM)unmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Follow Throughunmatched
High School Diplomaunmatched
Inventory Managementunmatched
Leadershipunmatched
Logistics Managementunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Onboardingunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Rentalsunmatched
Reporting Skillsunmatched
Resolve Customer Issuesunmatched
Risk Managementunmatched
Sales Managementunmatched
Salesforce.comunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Strategic Accountsunmatched
Team Playerunmatched
Time Managementunmatched
Vehicle Fleetsunmatched
Writing Skillsunmatched
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