Program Specialist

Department Contact: Kristin Morehead, kmorehea@nmsu.edu, 575-646-5575

Internal or External Search: External - Open to all applicants

Advertising Summary: At Arrowhead, we help innovators, entrepreneurs, and small businesses at any stage start and grow through our services, resources, expertise, and connections.
As the technology transfer and commercialization arm of NMSU, we partner with campus inventors and innovators to protect their intellectual property and bring their discoveries to the broadest possible markets.
While we are proudly based at NMSU in Las Cruces, NM and are deeply engaged in our on-campus community, our reach extends across the state. We providing guidance, mentorship, education, and hands-on experiences to support the development of new technologies, businesses, and partnerships.
Be part of the team that drives innovation and creates opportunity, join us at Arrowhead!

Position Details

Position Title: Program Specialist

College/Division: Research, Creativity and ED

Department: 200113-ARROWHEAD CENTER

Location: Las Cruces

Offsite Location (if applicable): N/A

Target Hourly/Salary Rate: Commensurate with background, experience and internal equity.

Appointment Full-time Equivalency: 1.0

FLSA Status: Exempt

Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule: 

Job Duties and Responsibilities: Responsible for developing and executing operational elements of Arrowhead Centers business incubator programs to expand program participation to small business owners across New Mexico. Collaborate with cross-functional teams to create educational content, manage client databased, develop recruitment strategies, maintain client relationships and communication, plan and organize training and outreach events, execute marketing campaigns that resonate with our target audience, mentor clients seeking business resource assistance, and other miscellaneous tasks.

Business Incubator Program Operations
• Collaborate on the development and implementation of state-wide business incubator programs including, marketing strategies and campaigns for various programs, facilitating program recruitment and delivery. This includes engaging content creation, social media management, promotional item design, community engagement events, internal and external partnerships building, teaching, and managing client data among others.
• Website creation and management for various Arrowhead Center incubator programs, to ensure accuracy of the information displayed in online channels and increase client engagement.
• Collaborate with the creative team to produce visually appealing and impactful marketing materials to recruit incubator program participants.
• Track and collect data on engagement with various marketing materials.
• Develop and implement client management and tracking process to assess client participation and progress in business incubator programs.
• Develop and implement program progress tracker for each business incubator program, for marketing, curriculum development, and guest speaker recruitment.
• Assist with facilitation of business incubator courses, including managing virtual learning logistics, and teaching lessons on business development.

Client relationship management
• Meet with and advise business incubator clients regarding business development needs and available resources.
• Assess client needs and provide individualized guidance, consultation, and resource accommodations.
• Develop program roadmaps with clients and internal teams based on business objectives and program goals.
• Maintain ongoing client relationships through communication, support, and follow-up.

Outreach and Recruitment Event Coordination
• Plan, organize, and execute successful outreach events for various Arrowhead Center programs aimed at recruiting business participants and partners.
• Coordinate event logistics, such as venue selection, equipment rental, catering, and transportation, to ensure seamless execution.

Qualifications

Required Education and Experience: 
Associate's Degree + 2 years of relevant experience or a Bachelor's degree.

Equivalent Qualifications: 

Preferred Qualifications: 
Preferred Education- Bachelor's degree in a related field.

Preferred Experience- One (1) year of professional experience related to the job duties and responsibilities as outlined.

Special Certification/Licensure: 

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.