Program Supervisor Emergency Services CAC (6858)

Location: Charlotte Area Command - Charlotte, NC

About this opportunity:

The Program Supervisor guides and oversees the emergency services teams at the Center of Hope and/or Booth Commons Family Center. A key responsibility of the Program Supervisor is monitoring the crisis intervention and case management service delivery, ensuring client completion of the Coordinated Entry assessment, and assessing staff compliance with funding regulations, policies, and procedures.

Essential Functions:

This job description should be interpreted as something other than all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Supervisory Responsibilities (40%)

Supervises assigned staff; instructs and trains employees in the proper methods and procedures for conducting work; monitors work in process and assesses for compliance per local, state, and federal regulations. Holds regular staff meetings with direct reports. Implements and communicates procedural changes of program requirements based on program audit results. Conduct performance evaluations and consult with the HR Department regarding the recruitment and interview process. Respond to client issues and complaints at the Center of Hope and/or Booth Commons.

Program Development and Evaluation Responsibilities (30%)

Implement, develop, and evaluate program services based on clientele's changing needs; develop tracing mechanisms to ensure clients are assigned a case manager timely and effectively adhere to case plan.

Coordinates and communicates policies and procedures to ensure uniformity across emergency services teams.

In consultation with the Program Manager and/or Director of Program Services, assist with updating Standard Operations Procedural Manuals to keep staff apprised of program policy/procedural changes and provide related training for implementation.

Prepares for and coordinates program audits; serves as the program's contact person during audits; responds to audit questions; and formulates corrective actions necessary in response to audits.

Compliance Responsibilities (20%)

Supervises and monitors the emergency services' teams day-to-day activities, and ensures services are in compliance with established procedures.

Reviews and monitors all end-of-month reports and statistics as required; prepares statistical and other routine reports regularly; ensures their accuracy.

Provides program information for grants and contracts as requested.

External Partnership Responsibilities (10%)

Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions; disseminates information and instructions to appropriate programs and/or staff.

Provides guidance pertaining to any programmatic services and actively participates in community task forces, committees, work groups, etc., focusing on coordination and delivery of services to the homeless.

Conducts tours of facility; responds to external community partners' requests for information or participation in monitoring reviews, research inquiries and/or surveys..

Attends and participates in scheduled supervisions with Program Director, Program Manager and/or any staff within a leadership role.

Ensures supervisory and/or management decisions are relayed to program staff; attends, participates, conducts, and leads supervisions with case management staff.

Builds and maintains effective working relationships with community agencies to maintain awareness of resources and make appropriate referrals; interacts directly with program contract monitors and specific funding representatives for the program.

Other Responsibilities:

Follows-up and responds to billing questions within

the program. Carries a small caseload when necessary to meet program needs. Assist with emergency intakes when needed.

Attends conferences and seminars for continued personal and professional development. Performs other duties as assigned.

Employee Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (PTO) and Holiday Pay
• Life Insurance
• Retirement Plans and more!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the "Most Good" for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the "Apply Now" icon at the bottom of this posting.

Application Submittal Period: July 13, 2026 - July 27, 2026

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

What we are looking for in you:

Materials and Equipment:

Personal Computer

General Office Equipment

Experience:

Minimum of 5 years of experience in case management within Human Services, Social Services or a related field.

Education:

Bachelor's degree in human services, social work, psychology, or related field required.

Master's degree in human services, social work, psychology, or related field preferred.

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

• Requires a valid state driver's license
• Requires state driving privileges
• Must complete Safe from Harm, CPR, and First Aid training within 60 days of employment.

Knowledge, Skills, and Abilities

Knowledge of

• General social work principles and available resources
• Social services procedures, practices, and methods
• Social services related to federal, state, and local laws, rules, and regulations relating to provision of homeless services.
• Case management methods and techniques
• Services offered by the county and other local public and private community-based service agencies

Skills

• Interpreting and implementing local, state, and federal regulations that govern homeless services
• Explaining and advocating for the needs of children, families, the elderly, disabled adults and the impoverished
• Demonstrated leadership skills
• Excellent communication skills - both written and spoken

Abilities

• Adaptability: Maintaining effectiveness when experiencing significant changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals
• Building Trust: Interacting with others in a way that instills confidence in one's intentions and those of the organization
• Communication: Conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to conclude; using practical approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization and

individuals' effectiveness

• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or

conflict between two or more people

Physical Requirements/Working Conditions:

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Walking, standing, lifting, and carrying light objects (less than 25 lbs.) requires limited physical effort.

Work is usually performed in a typical office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, but may be performed in a shelter environment.