Program Supervisor III- Records Management Group

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save.

Here's what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for)
• Optional dental, vision, and life insurance-at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Program Supervisor III- Records Management Group

Job Title: Program Supervisor III

Agency: Dept of Family & Protectve Svc

Department: Records Management

Posting Number: 18583

Closing Date: 07/15/2026

Posting Audience: Internal and External

Occupational Category: Protective Services

Salary Range: $4,263.16 - $6,779.25

Pay Frequency: Monthly

Salary Group: TEXAS-B-20

Shift: Day

Additional Shift:

Telework: Eligible for Telework

Travel: Up to 15%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 14000 SUMMIT DR

Other Locations: El Paso; Austin; Houston; San Antonio

MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858

9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS

SR,OSS,WEPS

Brief Job Description:

The Program Supervisor III performs complex (journey-level) administrative and supervisory program work within DFPS' Records Management Group (RMG) Division to protect, provide, and preserve the agency's records. Work involves establishing program goals and objectives; developing program guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving program goals; evaluating program activities; developing budget requests; and coordinating program activities. Supervises the work of others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions:

• Supervises the work of assigned program staff and provides training and technical assistance in the program area.
• Provides the day-to-day frontline supervision of records management staff who ensure classification, storage, access, and retrieval of agency records and information.
• Manages assignments ensuring workloads are appropriately distributed and prioritized to meet critical deadlines.
• Performs human resources duties of supervising staff, including hiring, coaching, evaluating performance, disciplinary actions, and approving time/leave and travel, etc.
• Prepares, reviews, and evaluates reports on the effectiveness of program activities.
• Stays current on federal and state records and information management law and applicable rules and agency policy and procedures.
• Perform quality assurance duties including monitoring, inspecting, and proposing measures to correct or improve final products and process compliance in order to meet established quality standards.
• Utilizes technological tools (e.g. Excel, Word, PowerPoint & Salesforce) to prepare reports.
• Prepares or oversees the preparation of training and operational manuals and educational and marketing materials.
• Develops and presents records and information management education programs for agency staff and provides consultative services on records and information management activities and inquiries.
• Develop a schedule to assess training needs.
• Conceptualize training materials based on data and research.
• Confers with staff on program issues and problems to identify and implement solutions.
• Utilize a variety of disciplines, such as project management and process improvement, to help employees accept and implement organizational change
• Analysis and evaluation of programs and the development of effective solutions
• Serve as a resource for organizational leadership to help their personnel through changes
• Develops and recommends program guidelines, procedures, and policies; and monitors compliance with policies and procedures.
• Analyze the effectiveness of documentation and recommend improvement opportunities to management.
• Coordinates and/or participates in the development of program goals and objectives.
• May prepare and conduct seminars and presentations about records management and related subjects for citizens, clients, staff, management, or elected officials.
• Prepares and reviews program budget requests.
• Gathers input from staff on budgetary needs and evaluates requests, including alternative means to achieve desired outcome.
• Prepares and submits budget request, as warranted, with required justification to upper management for consideration.
• Plans, implements, coordinates, monitors, and evaluates programs, which may include multiple programs.
• Develops plans for new programs and to improve existing programs.
• Implements approved program plans for the full life-cycle from inception to completion and/or renewal.
• Conducts ongoing monitoring of programs to ensure goals and objectives are maintained.
• Escalates to upper management any significant alteration of the program's planned activities.
• Coordinates and/or conducts special investigations, program analyses, and research studies; and recommends improvements.
• In-depth review of programs and other special assignments as required in order to maintain unit operations.
• Assists in developing techniques for evaluating programs.
• Researches mechanisms used to conduct thorough program evaluations
• Performs related work as assigned.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• Attends work on a regular and predictable schedule in accordance with agency leave policy

Knowledge, Skills, and Abilities:

Knowledge of foundational records management theory and practice;

Knowledge of records management laws, regulations, rules, policies and procedures; and concepts of information governance of various phases of records and information management.

Knowledge of public administration and management techniques; statistical analysis processes; research techniques; training and marketing techniques; and program management processes and techniques

Skilled in effective verbal and written communication.

Skill in using a computer and all standard office equipment.

Skill in building and maintaining effective working relationships.

Skill in planning and prioritizing work activities. Skill in identifying measures or indicators of program and staff performance, and in operating a personal computer and applicable software (e.g. Excel, Word, Outlook, and Microsoft Teams).

Ability to gather, assemble, correlate and analyze facts.

Ability to establish goals and objectives;

Ability to devise solutions to administrative problems;

Ability to develop, evaluate, and interpret administrative policies and procedures;

Ability to supervise the work of others

Licensure, Certification, or Registration:

None required

Initial Screening Criteria:

• Graduation from high school or equivalent.
• Current employment experience with DFPS Records Management Group is preferred.

Preferred Criteria:

• Three consecutive years of experience in a supervisory role or two years in a team lead role is preferred but not required.

Additional Information:

This position reports to Louis Perez Records Management Group (RMG) Manager. Best candidate will be considered regardless of location.

Employment with the agency is contingent upon a comprehensive background review. As part of this process, prior involvement with the Department of Family and Protective Services (DFPS), including case history, may be reviewed to assess job-related suitability. Information is evaluated on a case-by-case basis in accordance with applicable laws and policies, and consideration of DFPS history does not automatically disqualify an applicant. However, certain findings may affect eligibility for employment depending on the nature of the position and the responsibilities involved.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.