Program Supervisor

Job Title: Program Supervisor
Location: San Bernardino, CA 92408
Organization: Inspire Together
Reports To: Program Director
Direct Reports: Lead Case Managers, Case Managers, Program Staff
Pay Range: $26–$28 per hour

Position Summary

Inspire Together is seeking a strong, mission-driven leader to serve as a Program Supervisor for our San Bernardino location. This role is responsible for overseeing all program operations within the site, ensuring high-quality service delivery, and providing direct supervision to program staff.

The Program Supervisor plays a critical role in maintaining operational excellence, supporting staff development, and ensuring that all services align with the organization’s mission, compliance standards, and community impact goals.

Key Responsibilities

Oversee all day-to-day operations of programs at the San Bernardino site

Ensure services are delivered efficiently, effectively, and in a client-centered manner

Monitor workflows and implement improvements to enhance program performance

Serve as the primary point of contact for site-level operations and issue resolution

Directly supervise Lead Case Managers, Case Managers, and program staff

Provide coaching, mentorship, and performance management to team members

Conduct regular team meetings to ensure alignment, communication, and accountability

Support recruitment, onboarding, and training of new employees

Ensure all programs comply with organizational policies, funder requirements, and applicable regulations

Conduct regular audits of case files and program documentation

Maintain accurate and timely reporting for grants and internal tracking

Uphold data privacy and confidentiality standards

Track and analyze Key Performance Indicators (KPIs) to measure program success

Prepare reports on program outcomes, impact, and operational metrics

Identify trends and recommend data-driven improvements

Represent Inspire Together in the San Bernardino community

Build and maintain relationships with local partners, agencies, and stakeholders

Support community outreach and program visibility initiatives

Collaborate with leadership on program planning, budgeting, and resource allocation

Assist in developing and implementing internal policies and procedures

Support organizational growth and expansion efforts within the region

Required Qualifications

Experience: Proven experience in a leadership role such as Lead Case Manager or similar within a nonprofit or human services environment

Education: Bachelor’s degree in Social Work, Human Services, or a related field

Skills:

Strong leadership and team management abilities

Experience with case management systems and documentation

Knowledge of compliance, audits, and reporting requirements

Excellent communication and problem-solving skills

Commitment: Demonstrated passion for community impact and alignment with Inspire Together’s mission

Work Environment

On-site role based in San Bernardino, CA
May require occasional travel within the community for meetings and events