Program Supervisor

Workforce 1

Staten Island, New York

JOB DETAILS
SALARY
$32.21–$33.65 Per Hour
SKILLS
Best Practices, Budgeting, Communication Skills, Community Support, Community and Social Services, Contract Requirements, Corps Area Signal Centre (CASC), Documentation, Documentation Plan, Expense Tracking, Health Plan, Leadership, Maintain Compliance, Operational Support, Operations, Organizational Skills, Project/Program Management, Public Administration, Public Health, QoS (Quality of Service), Quality Management, Quality Metrics, Service Delivery, Social Work, Staff Development, Team Lead/Manager
LOCATION
Staten Island, New York
POSTED
3 days ago
Company Overview:

The Community Agency for Senior Citizens (CASC) assists Staten Islanders age 60 and older to live as independently as possible in the community. They do this by working hand-in-hand with older adults, respecting their right to make decisions for themselves, honoring their life experiences and heritage, and recognizing the importance of friends, relatives, and community in creating supportive environments for people as they age.

Position Overview:

The Program Supervisor of the Caregiver Services Program is responsible for overall leadership, management, and quality of the Caregiver Services Program. This role helps ensure effective service delivery, compliance with contractual and agency requirements, and adherence to best practices. In collaboration with the Program Director, this role supports daily operations, staff performance, case review, and workflow, The Program Supervisor also carries a limited caseload to support program needs. Furthermore, the Program Supervisor will supervise and guide outreach activities and efforts to increase awareness and education about caregiving and resources in the community.


This position is located in Staten Island, New York. 

Key Responsibilities:
  • Support the Program Director in overseeing daily operations of the Caregiver Services Program, including service delivery, workflow, and staff performance
  • Ensure compliance with NYC Aging standards, contractual requirements, and agency policies
  • Supervise and support program staff, including the Outreach Coordinator and Case Aide, and participate in team meetings and staff development
  • Assist with case oversight, including assignment, review, and approval of assessments, care plans, and documentation
  • Maintain policies, procedures, and accurate program records to support reporting and quality standards
  • Carry a limited caseload as needed, including conducting assessments, developing care plans, and coordinating services
  • Partner with Fiscal to monitor program expenses and support budget adherence
  • Represent the organization at community events and support continuous quality improvement efforts
Requirements:
  • Master’s Degree required, including one of the following or an equivalent master’s- level field: Social Work, Human services, Social Services, Public Administration, Public Health
  • Fluent in a second language (preferred)
  • Experience in program management, supervision, or leadership with social services, aging services, caregiver support programs, or related fields preferred
  • Strong knowledge of caregiver needs, support models and community based service delivery
  • Demonstrated ability to lead teams, manage compliance, and implement best practices
  • Excellent communication, documentation, and organizational skills
Pay Range: USD $32.21 - USD $33.65 /Hr.

About the Company

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Workforce 1

Workforce1 is a service provided by the NYC Department of Small Business Services that prepares and connects qualified candidates to job opportunities in New York City. We make strong matches for both candidates and employers by using a unique combination of recruitment expertise, industry knowledge, and skill-building workshops to strengthen candidates' employment prospects.

Our approach gets results. In 2010, we placed New Yorkers in over 31,000 jobs all over the City. How do we do it? We develop relationships directly with businesses that are hiring, then we get a deep understanding of what they're looking for in a candidate. We use that understanding to help you connect to the right employer - and then succeed by putting your best foot forward.



INDUSTRY
All
WEBSITE
https://labor.ny.gov/career-center-locator/location.php?oid=NY7215