Administrative Skills, Billing, Customer Support/Service, Data Analysis, Data Collection, Data Entry, Event Management, Patient Care Authorizations, Performance Analysis, Performance Metrics, Reconciliation, Regulations, Reporting Dashboards, Social Work, Time Tracking, Typing
Job Title
Program Support Assistant
Duties
Duties to include but not limited to:
- Prepare, modify and issue all authorizations of care for approved service.
- Coordinate and collect necessary data for the program.
- Assist and help coordinate the establishment of the program eligibility/enrollment of the new Veterans/Caregivers.
- Audit and make corrections to invoices received from the program vendors.
- Respond to payment inquires or discrepancies from VA approved vendors providers.
- Responsible for timekeeping of Caregiver Support Program staff and other Social Work program staff.
- Provide a complete range of program support which includes customer service and coordination, data analysis and graphing, special projects, supporting and helping to organize events, performance measure reporting and compilation of data.
- Assist program staff through knowledge and understanding of the organization, regulations, methods, and the other tools or recourses of management.
- Completes other administrative duties as assigned.
Preferred Experience
Preferred experience includes:
- Experience with CARMA including data input, monitoring dashboards, and pulling reports.
- Experience with the Caregiver Support Program services and knowledge of Caregiver Support Program policies and procedures.
- Expertise with MS applications.
- Experience providing communication and customer service to Caregivers of Veterans.
- Experience monitoring time and attendance.
- Experience with ordering and monitoring the use of services, supplied and equipment.
- Typing proficiency of at least 40 words per minute.
Work Schedule
8:00am-4:30pm, Monday-Friday. Compressed/Flexible: Not Available. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/ PD240930
Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized
U
US Department of Veterans Affairs