Program Support Assistant - Home Based Primary Care

Program Support Assistant - Home Based Primary Care

Duties may include but are not limited to:

• Ensures administrative coordination processes are in place to maintain current and new implementation of health care needs of Veterans in areas assigned. Functions as the expert source of information related to eligibility for Veterans.
• Provides administrative, clerical, program, and technical assistance in the areas of day to day operations and program planning/evaluation to assist staff with understanding and following processes, regulations, and services polices.
• Determines action needed by clinical staff with comprehensive tracking to ensure timely completion and resolution and refers significant problems for resolution. Establishes and continually reviews, updates, and develops complex administrative procedures that affect the orderly and efficient flow of work with parties and services outside the facility.
• Maintains evidence-based tracking data registries to ensure all service goals and objectives are being accomplished and performance measures are being met. Responsible for planning, organizing, coordinating, implementing, directing, integrating, and evaluating data collection and evaluation mechanisms related to performance improvement initiatives;
• Assist HBPC in ensuring that all new staff receive New Employee Orientation and that new patient care providers receive appropriate New Provider Orientation to HBPC and associated processes and performance measures.
• Responsible for referral to outside facilities when necessary and collaborates with internal departments related to eligibility and referrals.
• Develops collaborative relationship with other departments that provide ongoing supportive services for HBPC.
• Demonstrates ability to utilize computer software by managing data collection, retrieval and tabulation of statistics. Generates reports when requested. Develops new data collection programs with assistance from IT for new local, regional, and national reports requested.
• Functions as the designated Program Support Assistant to HBPC and department staff meetings. Formats and distributes minutes, memos, and hospital bulletins.
• Maintains calendars and coordinates meetings for HBPC Program Manager and HBPC staff as relates to their respective role and hospital committee membership.
• Functions as the Control Point Clerk for HBPC, processing all requests for education materials, supplies, medical equipment, and other items as needed.
• Processes and facilitates appropriate distribution of all incoming correspondence, and ensures timely follow-up, if required.
• Processes incoming phone calls for HBPC Program Manager and appropriately intervenes as necessary.
• Maintains and processes travel vouchers and reimbursement for HBPC Staff.
• Reviews and maintains durable medical equipment (DME).
• Coordinates clinical interdisciplinary communications. Coordinates clinical product review committee requests.
• Coordinates follow-up and serves as the point of contact for all referrals outside the VA medical Center: schedules appointments, communicates effectively with patients and staff regarding procedures and processes, obtains results reports, informs appropriate VA staff of pertinent issues and additional needed tests/studies/follow-up, directs and monitors follow-up.
• Assists HBPC Program Manager in implementation of strategies to increase performance measure compliance through result tracking, reminder system, and process facilitation with all service lines.
• Plans, schedules and coordinates with internal and external customers outreach events to honor, support, and educate Veterans and the community of the service of Veterans.
• Functions as timekeeper.
• Performs other related duties as assigned.

Work Schedule: Monday through Friday - 7:30 a.m. to 4:00 p.m.

This is not a virtual position.

Position Description/PD#: Program Support Assistant - Home Based Primary Care/ PD138710

Relocation/Recruitment Incentives: Not authorized.

Critical Skills Incentive (CSI): Not approved.

Permanent Change of Station (PCS): Not authorized.