Program Support Assistant (OA)

Veterans Health Administration

Benton, AR

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JOB DETAILS

SKILLS

Accounts Receivable, Administrative Skills, Asset Management, Billing, Business Processes, Communication Skills, Contract Management, Contract Requirements, Department of Veterans Affairs, Documentation, Equipment Maintenance/Repair, Facilities Management, Federal Government, File Maintenance, Food Services, Government, Healthcare, Human Resources, IBM Maximo Asset Management, Laundry, Legal, Medical Affairs, Nursing, Nutrition, Onboarding, Operations Management, Operations Processes, Operations Security (OPSEC), Physical Demands, Problem Solving Skills, Process Management, Process Sheet, Product Lifecycle, Purchase Orders, Record Keeping, Schedule Development, Systems Administration/Management, Team Player, Telephone Skills, Time Management, United States Citizen, Vaccination, Veterans Integrated System Network (VISN)

LOCATION

Benton, AR

POSTED

Today

Summary

This position is in Facilities Management Service, Little Rock, AR. The primary purpose of this position is to assist in the implementation and management of the IBM Maximo Asset Management system, as well as other administrative responsibilities for the service. IBM Maximo Asset Management is an asset management life cycle and workflow process management system used to manage both asset operations and business processes

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Duties

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Your duties can include but are not limited to the following:

Locates and selects appropriate guidelines, references and procedures in order to plan and carry out assignments, resolve most conflicts that arise, and coordinate work with others as needed.
Generates memorandums, forms, reports and other correspondence, using available wordprocessing software.
Researches engineering invoices by verifying purchase order numbers and coordinates with Engineering Service, VISN 16 Network Contract Officer, vendors, and service contacts to reduce delinquent orders.
Monitors and assigns appropriate vehicles to provide transportation services to the Laundry Facility, Nutrition and Food Service, Medical Service, Nursing Service, and Medical Administration Service according to schedules established.
Maintains daily time sheets and processes daily time sheets for Engineering employees.
Monitors equipment service contracts, records, and contracts vendors as required to ensure that equipment is serviced on time in accordance with service contract specifications.
Produces written information, which may include technical material, that is appropriate for the intended audience.
Develops and maintains service and office date files and records for Engineering Service.
Ensures all phases of sections clerical support positions are adequately always covered.
Communicates clearly over the phone and in written form.
Maintains record in accordance with Records Control Schedule 10-1.
Applies training, experience, and knowledge of rules and procedures to perform a full range of clerical assignments and resolve recurring problems.

Work Schedule: Monday - Friday, 7:00AM - 3:30PM (subject to change based on the needs of the facility)

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/PD04526A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

You must be a U.S. Citizen to apply for this job
To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
Selective Service Registration is required for males born after 12/31/1959
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/18/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience, equivalent to the GS-5 level in the Federal service, that equipped you with the particular knowledge, skills, and abilities (KSA's) needed to successfully perform the duties of the position and that is typically in or related to this Program Support Assistant (OA) position to be filled. Specialized experience includes: 1) Experience in providing administrative support such as answering telephones, referring visitors, providing information; utilizing electronic systems such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; 2) Experience in processing documents and reports; establishing, updating, and maintaining office files and records; 3) Experience utilizing electronic systems to gather, review, input, update, access, organize, process, and to maintain information for department functions. This experience must be supported by your resume to be creditable.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

TheCareer Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About the Company

Veterans Health Administration

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