Program Support Assistant (Office Automation)

Veterans Health Administration

Murfreesboro, TN

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JOB DETAILS

SKILLS

Administrative Skills, Automation, Copying Machines, Customer Support/Service, Data Entry, Department of Veterans Affairs, Detail Oriented, Document Management, Equipment Maintenance/Repair, Fax Machines, Federal Government, File Maintenance, File Management, Government, Healthcare, Human Resources, Leadership, Legal, Mail Processing, Meeting Minutes, Microsoft Access Database, Microsoft Office, Microsoft Outlook, Microsoft Visio, Newsletter, Office Equipment, Onboarding, Operations Security (OPSEC), PCI, Peace Corps, Policy Development, Procedure Development, Records Management, Registrar, Regulations, Reporting Skills, Spreadsheets, Staff Training, Team Player, Telephone Skills, Time Management, Training/Teaching, United States Citizen, User Documentation, Vaccination, Volunteer Experience, Word Processing

LOCATION

Murfreesboro, TN

POSTED

Today

Summary

The Program Support Assistant for the Mid-South CMOP supports the Office of the Director for Administrative Programs to include Timekeeping, Personnel Support, Education, Compliance, Quality and Fiscal and other Mid - South CMOP Leadership, for the delivery of mail-out prescriptions to the Veteran patients served by the Mid-South CMOP.

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Duties

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Duties may include but are not limited to:

Provides high-level administrative support in the implementation and ongoing management of all administrative tasks.
Prepares, creates and oversee file management of documents to meet National CMOP and local facility requirements.
Performs office documents and forms creation, edits, and revision, which include word processing, using a variety of software applications.
Maintains phone directories, personnel listings, local forms or current versions of Stand Forms as required.
Plans, develops and publishes Mid-South CMOP monthly newsletter.
Receives and reviews all incoming correspondence and determines intended audience or whether to handle directly.
Maintains a suspense file on correspondence and/or reports to ensure timely response, reply or action.
Reviews outgoing correspondence for formatting, accuracy, adherence to established format and policy and procedures.
Assist with updates, revisions and edits to existing CMOP policies and procedures prior to expiration and Joint Commission Standards.
Maintains manuals pertaining to VA laws, regulations policies and procedures.
Assists with research and extracting information from files and records as requested to create reports and/or documents.
Uses database and spreadsheet software to enter, revise, sort and retrieve data.
Serves as the primary timekeeper and is responsible for accurate and timely time and attendance data entry for processing all

employee timecards within established deadlines.
Serves as PIV Sponsor or Registrar for employee badge issuance and assist the PCI manager with PIV program compliance.
Maintains functioning and updates for the multi-line phone system.
Completes telephone calls or directs calls to others, as appropriate.

Work Schedule: Monday to Friday, 7:30am to 4:00pm

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (Office Automation)/PD046590

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Using Computer and data entry programs including Microsoft Office Suite (includes Access, Visio, Project, and Outlook), Fileman, Vista and Databases; Preparing meeting minutes and agendas for committees; Using and/or maintaining office equipment such as copiers, fax machines, postage equipment, multi-line phone system; Prepares, creates and oversees Records management; and Providing exceptional customer service to both internal and external customers at all levels.

You will be rated on the following Competencies for this position:

Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary in nature although occasional periods of walking, bending, etc., are required in completing various filing functions. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About the Company

Veterans Health Administration

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