Program Support Assistant

Job Title

Program Support Assistant

Duties

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Major duties include, but not limited to:

Information Desk and Visitor Reception

• Serve as the first point of contact for Veterans, visitors, and staff entering the facility.
• Direct individuals to the correct service line location, clinic, or office using facility maps and/or appointment information systems.
• Contacts the courtesy shuttle when transportation assistance is requested.
• Resolves simple concerns directly and refers complex issues to Patient Advocates.

Telephone Operator and Communications Support

• Operates the facility switchboard by answering calls, determining caller needs, and routing calls to the proper extension.
• Responsible for handling local, long-distance, and collect calls and responds to non-standard routing requests.
• Communicates professionally with a variety of callers.

Administrative and Veteran Service Support

• Conducts Veteran Health Identification Card (VHIC) identity proofing.
• Responsible for managing the Lost and Found program for the facility.
• Monitors the weather alert radio and issues weather announcements.
• Responsible for making over-head announcements using the public address and paging system.
• Orders routine supplies, assembles packets, and performs routine clerical tasks.
• Performs other duties as assigned.

Work Schedule: Monday thru Friday, 8:00a.m. - 4:30p.m.

Compressed/Flexible: Not Authorized

Telework: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD90379-A and PD656-90379A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Approved

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.