Program Support Assistant

Veterans Health Administration

Salisbury, NC

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JOB DETAILS

SKILLS

Administrative Skills, Customer Support/Service, Data Formats, Database Administration, Database Management Software/Systems (DBMS), Department of Veterans Affairs, Detail Oriented, Federal Government, Government, Healthcare, Human Resources, Interpret Regulations, Legal, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Onboarding, Operations Security (OPSEC), PC (Personal Computer) Systems, Peace Corps, Performance Analysis, Performance Management, Performance Metrics, Physical Demands, Psychiatry and Mental Health, Reporting Skills, Resolve Customer Issues, Spreadsheets, Statistical Reports, Team Player, Technical Support, Telephone Skills, Training/Teaching, United States Citizen, Vaccination, Volunteer Experience, Windows Vista

LOCATION

Salisbury, NC

POSTED

Today

Summary

The purpose of this position is to provide support to Mental Health Services Line (MHSL) programs, aiding both clinical and administrative staff where necessary. The primary duties involve providing a wide variety of administrative and technical assistance to maintain the MHSLprogram elements associated with the overall operations and functions of the Mental Health Clinics (MHC).

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Duties

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Duties include but are limited to:

Performs general program support work such as the collection, compilation, research, and/or tracking of data and program information.
Prepares, executes, and/or tracks program specific information, such as a variety of informational requests, data for congressional inquiries, grants, business agreements, etc.
Utilizes a personal computer with a variety of software applications in order to perform the clerical work and to retrieve information from such databases/reports
Prepares statistical reports and other various workload reports relating to performance measures for providing services to veterans.
Prepares data in different formats for recurring reports concerning performance improvement projects, etc.
Performs information research functions such as general files, database searches, prepares detailed charts and graphs using various software.
Assist with timekeeper for designated T&L Unit and alternate timekeeper for other T&L Units as needed for coverage purposes.
Receives correspondence which are then screened on the basis of knowledge of the program or operations and refers to appropriate personnel for action.
Drafts replies to general inquiries, reviews correspondence for accuracy and completeness (grammar, punctuation, and format), gathers background information for replies to correspondence and preparation of reports, and distributing mail appropriately.
Receives and answers routine telephone inquiries. Conducts phone coverage when the other clerks are indisposed so that contact with the MHC is always available, may be asked to conduct call ahead phone calls.
Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner.
Handles conflict and problems in dealing with the customer constructively and appropriately.

Work Schedule: Full time, Monday - Friday, 8:00 am - 4:30 pm

Telework: Ad-hoc Only, based on the needs of the service

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD02130A

Relocation/Recruitment Incentives: Not Authorized

Requirements

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Conditions of employment

You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/20/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: skill and ability to compile and summarize information and data, identify inaccuracies or anomalies in the information, and make recommendations to resolve discrepancies based on interpretation of applicable regulations and procedures. Knowledge of personal computer applications and demonstrated ability to design and maintain spreadsheets and databases using software programs such as Outlook, Word, Excel, PowerPoint, and VA programs such as VISTA, CPRS, and TMS systems.

You will be rated on the following Competencies for this position:

Accountability
Administration and Management
Attention to Detail
Customer Service
Database Management Systems
Decision Making
Flexibility
Information Management
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is generally sedentary with walking, bending, and carrying of light items occasionally necessary. No special physical qualifications are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

About the Company

Veterans Health Administration

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