Program Support Associate

Overview:

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

 

Responsibilities:

Responsible for driving Johnstone Supply NJ’s customer sales program initiatives and work within sales operations team to implement all sales and marketing programs, solutions and enhancing the customer communication experience essential for the growth of the company. You’ll also work closely with individuals at all different levels of the company to support a collaborative vision in the marketplace and execute that vision. As a fast-growing business, the challenge will be communicating and executing revolutionary programs to support and engage our customers.

 

Essential Job Functions:
 Assisting in implementing and executing all sales and marketing programs, solutions and
enhancing the customer communication experience, ensuring the growth of the company.
• Providing administrative support as well as performing research, customer follow-up,
creating reports and maintaining spreadsheets to deliver insights and information regarding
markets, competitors, customers and effectiveness of campaigns and programs, in support
of business decisions and ROI.
• Processing and managing submissions, applications and documentation for company
programs and activities.
• Provide logistical planning assistance.
• Make recommendations and ensure clear execution of internal company communications,
including newsletters, memorandums, and documents to all branch team members within
the region.
• Participating in the development and execution of showroom merchandising strategies.
• Contributing to proofreading and communicating marketing materials including but not
limited to emails, presentations, newsletters, and collateral.
• Provide intelligence gathered within the market to support market research for determining
brand perceptions, understanding customer needs, evaluating market penetration and
analyzing competitors.

Internal Relationships:
Work closely with members of the marketing, counter sales, inside and outside sales teams.
Final Decision Maker:

Works independently within internal process and seeks appropriate approval from Marketing
Manager.

Qualifications:

Education, Work Experience & Specialized Skills or Knowledge:
• Typically requires a bachelor's degree in sales, marketing, communications or related
field/experience, with 1-2 years of applicable experience in marketing, account
management or a business support function.
• Familiarity with the HVAC industry and products preferred but not required.
• Familiarity with the operation of Microsoft software and able to work with the MS Office
Suite, reporting software, business intelligence, web analytics tools. Experience with ERP
software, a plus.
• Excellent English language and grammar, with proven written and verbal communication
skills.
• You’re focused, disciplined and super organized with high level of personal enthusiasm
and self-motivation.
• You’re able to maintain momentum on our big picture goals and projects and also jump
into day to day tasks.
• Have a working knowledge of sales, business and marketing processes with an ability to
contribute to planning and strategic thinking.
• Outgoing personality with strong communication skills.
• Customer focused

Physical Demand:

While performing the duties of this job, the employee is regularly required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee spends significant time sitting, or standing, walking the facility and is occasionally required to climb or balance; stoop kneel, crouch, or crawl; taste or smell; and lift up to 50 pounds.

Company Values:

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

 

Benefit Overview:

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

 

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

 

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

 

EOE & E-Verify Participating Employer.

 

Compensation:

Pay Range: $62,000.00 - $67,000.00/yearly

 

Shift: Monday - Friday 8am - 5pm