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Program Support Associates

Ursus, Inc.
  • San Jose, CA
  • $45–$55 Per Hour
  • Instant Apply
5 days ago

Job Description

JOB TITLE: Program Support Associates
LOCATION: San Jose, CA
DURATION: 5+ Months
PAY RANGE: $45 - $55/hr.

COMPANY:
Our client is a global technology leader known for its innovative consumer electronics, mobile devices, and cutting-edge semiconductor solutions.

POSITION SUMMARY:
Program Support Associate will provide program coordination, project tracking, administrative support, and operational assistance for technical and business initiatives. This position requires a highly organized professional with strong communication skills, sound judgment, and the ability to manage multiple priorities in a structured and timely manner. The successful candidate will support technical teams, program leads, and security leadership by maintaining project documentation, tracking action items, preparing reports on status and rates of completion, coordinating meetings, and ensuring that program activities are accurately documented and appropriately managed. This role requires familiarity with project management and service management platforms, including ServiceNow, Jira, and related tools.

RESPONSIBILITIES:
  • Program and Project Support
    • Coordinate project activities, timelines, milestones, deliverables, and follow-up items across assigned programs.
    • Maintain project schedules, status trackers, action item logs, issue logs, meeting notes, and related documentation.
    • Support technical teams and stakeholders by ensuring tasks, requests, and dependencies are properly tracked and communicated.
    • Assist in preparing project updates, status reports, presentations, and briefing materials for management review.
    • Monitor deadlines and outstanding items to support timely completion of program objectives.
    • Help identify administrative or process-related issues that may affect project execution.
  • Administrative Support
    • Provide administrative support to technical, program, and leadership teams.
    • Schedule meetings, prepare agendas, record meeting minutes, and track follow-up actions.
    • Organize and maintain program records, shared files, reports, and documentation repositories.
    • Assist with internal communications, documentation requests, onboarding support, access requests, and other operational needs.
    • Handle confidential or sensitive information with discretion and professionalism.
    • Support coordination with internal departments, external partners, vendors, and other stakeholders as needed.
  • Systems and Tools
    • Use ServiceNow to support request tracking, ticket monitoring, workflow updates, and related reporting.
    • Use Jira or comparable project management tools to track tasks, issues, technical workstreams, and project progress.
    • Maintain accurate and current information in project management, ticketing, and reporting systems.
    • Prepare and update documents, spreadsheets, presentations, dashboards, and reports using Microsoft Office applications.
    • Support the use of Microsoft Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and other collaboration tools.
    • Learn and use additional business, technical, or project management systems as required.
  • Communication and Documentation
    • Draft clear, professional written communications, reports, summaries, procedures, and project documentation.
    • Communicate effectively with technical and non-technical audiences.
    • Assist in translating technical updates into clear business-level summaries.
    • Coordinate communications among stakeholders to ensure alignment on priorities, deadlines, and deliverables.
    • Provide basic Korean-language communication support when business needs require it.
QUALIFICATIONS:
  • Project Management Professional certification preferred.
  • Candidates who do not currently hold a PMP certification must be willing and able to obtain certification within six months of hire, if required by the organization.
  • Prior experience supporting technical programs, IT operations, software development teams, enterprise service management, or business operations.
  • Experience preparing management reports, executive summaries, presentations, and formal business documentation.
  • Strong writing skills, including the ability to prepare clear procedures, summaries, correspondence, and project materials.
  • Experience working in a bilingual, multicultural, or international business environment.
  • Working knowledge of project management practices, including Agile, Waterfall, or hybrid delivery approaches.
  • Intermediate to high-level Korean-language communication ability (written and spoken).
ADDITIONAL DETAILS:
  • Required Competencies
    • Program coordination
    • Administrative accuracy
    • Time management
    • Written communication
    • Stakeholder coordination
    • Meeting and documentation support
    • Task and issue tracking
    • Process discipline
    • Confidentiality
    • Professional judgment
    • Cross-functional collaboration
    • Adaptability
    • Attention to detail
  • Work Characteristics
    • This position requires regular coordination with multiple stakeholders and the ability to work in a structured, deadline-driven environment.
    • The employee must organize information, track commitments, communicate clearly, and maintain a high level of accuracy across administrative and program-related responsibilities.


BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

IND 123


BENEFITS SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

FAIR CHANCE POLICY:
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Numbers & Facts

LocationSan Jose, CA
Salary$45–$55 Per Hour

Skills

  • Administrative Skillsunmatched
  • Agile Programming Methodologiesunmatched
  • Atlassian JIRAunmatched
  • Business Operationsunmatched
  • Business Supportunmatched
  • Calendar Managementunmatched
  • Communication Skillsunmatched
  • Compensation Managementunmatched
  • Consumer Electronicsunmatched
  • Cross-Functionalunmatched
  • Data Qualityunmatched
  • Detail Orientedunmatched
  • Documentationunmatched
  • Information Technology Softwareunmatched
  • International Businessunmatched
  • Korean Languageunmatched
  • Leadershipunmatched
  • Leading Edge Technologyunmatched
  • Materials Managementunmatched
  • Meeting Minutesunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft SharePointunmatched
  • Microsoft Wordunmatched
  • Mobile Devicesunmatched
  • Multiculturalunmatched
  • Multilingualunmatched
  • Multitaskingunmatched
  • Onboardingunmatched
  • Operational Supportunmatched
  • Organizational Skillsunmatched
  • Plan Meetingsunmatched
  • Presentation/Verbal Skillsunmatched
  • Project Executionunmatched
  • Project Management Certificationunmatched
  • Project Management Professional (PMP)unmatched
  • Project Management Softwareunmatched
  • Project Scheduleunmatched
  • Project Trackingunmatched
  • Project/Program Coordinationunmatched
  • Project/Program Managementunmatched
  • Record Keepingunmatched
  • Reporting Dashboardsunmatched
  • Reporting Skillsunmatched
  • Semiconductorsunmatched
  • ServiceNowunmatched
  • Software Developmentunmatched
  • Spreadsheetsunmatched
  • Status Reportsunmatched
  • Support Documentationunmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • Waterfall Model of Software Developmentunmatched
  • Writing Skillsunmatched

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