INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
BENEFITS: Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Health and Wellness Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
*All company paid benefits and paid time off effective day one
Work Culture Integrity Committee
Compassion Committee
Retention Committee
Training & Development VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development
JOB SUMMARY AND QUALIFICATIONS:The Program Support Coordinator serves as the in-house Quality Assurance (QA) and compliance support role for Developmental Disabilities Services. This position is responsible for coordinating, maintaining, and monitoring program and personnel records to ensure compliance with Kentucky Supports for Community Living (SCL) waiver requirements, Kentucky DIDD regulations, and Council on Accreditation (COA) Case Record Review (CRR) standards.
This role works closely with Vice President of Community, Executive Directors, Residential Services Coordinators, Home Managers, Human Resources, and Quality teams to ensure documentation is accurate, complete, current, and audit-ready always. The Program Quality & Compliance Assistant ensures staff are fully trained, credentialed, and approved prior to working independently.
WHAT YOU SHOULD HAVE FOR THIS ROLE:• High school diploma or equivalent required
• Coursework in office administration, human services, health services administration, or compliance preferred
• Proficiency in Microsoft Word, Excel, databases, and electronic record systems
• Strong attention to detail, confidentiality, and regulatory compliance
• Ability to manage multiple priorities and deadlines
• Satisfactory criminal background check
• Valid driver’s license with satisfactory driving record
• Reliable transportation