Program Support Coordinator

Advertising Summary: The mission of University Student Health Services is to provide quality outpatient medical care and public health services, which includes health education programming that empowers students to become full participants in their health care.

Unit: Student Affairs (Vice Provost) MBU

Department: Student Health

Department Summary:

Staff

Our staff includes employees from both the Monroe Park and VCU Medical Center campuses.

Mission

The mission of University Student Health Services is to provide quality outpatient medical care and public health services, which includes health education programming that empowers students to become full participants in their health care.

Patient Rights and Responsibilities

University Student Health Services is committed to providing an environment which fosters quality health care for our patients. The Patient Rights and Responsibilities outlines aspects of care which patients are entitled to receive during their clinic visits. A copy of the Patient Rights and Responsibilities is posted in the Student Health lobby.

Duties & Responsibilities:

The Program Support Coordinator will provide administrative support to the clinical staff, maintain inventory of the OTC medications and expiration dates. The Coordinator will maintain the schedules of the EHR system and report any scheduling concerns to the Associate Administrative Director.

Typical Duties

• Provide administrative support for clinical services so that patients are seen promptly and the clinic operates smoothly.
• Schedule practitioners utilizing Pyramed software ensuring appointments are scheduled accurately.
• Maintain a patient appointment system and manage walk-ins.
• Answer phones, schedule appointments, register patients by verifying eligibility and reviewing patient information for completeness and accuracy.
• Manage daily clinic schedule and room assignments to ensure proper clinic coverage and organization.
• Monitor fiscal operations.
• Organize medical records to ensure completeness and availability of the records

Qualifications:

Minimum Qualifications

• Medical business office skills such as patient and clinician management, medical records management, and fiscal operations are necessary.
• Working knowledge of basic bookkeeping.
• Excellent professional customer service is a must.
• High School diploma or equivalent and at least two years experience in business office experience.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience in a business office in an ambulatory care setting is preferred.

Salary Range: $40,000 - $43,000

Benefits: All full-time university staff are eligible for VCU's robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: 22031N - Coordinator HS 1

Contact Information:

Contact Name: Chifawn Taylor

Contact Email: chtaylo@vcu.edu