Program Support Specialist

Program Support Specialist

Location: Fort Worth, TX 76119
Schedule: Monday through Friday, Day Shift
Pay Rate: $21.00 per hour
Work Environment: Onsite

Are you organized, detail-oriented, and passionate about helping people access workforce services? We are seeking a Program Support Specialist to provide critical operational and administrative support to workforce center staff while assisting customers with program participation and technical support needs.

This role is ideal for individuals who enjoy working in a fast-paced office environment, maintaining accurate documentation, ensuring program compliance, and supporting workforce development initiatives that positively impact the community.

Key Responsibilities

• Review and examine compliance reports to ensure adherence to program requirements and policies.
• Monitor customer communications and participation activities.
• Coordinate and track required participation hours for program customers.
• Maintain accurate records and file documentation within customer case files.
• Participate in customer hearings and prepare required supporting documentation.
• Assist workforce center staff with operational and administrative support.
• Identify opportunities to improve workforce services and enhance customer outcomes.
• Provide technical support and guidance to workforce program participants.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of related administrative, customer service, workforce development, or program support experience preferred.
• Bilingual English/Spanish candidates are strongly preferred.
• Valid driver's license, proof of insurance, and a safe driving record required.

Skills & Abilities

• Knowledge of workforce development programs and services.
• Strong computer proficiency, including Microsoft Office applications and data entry.
• Excellent customer service and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to analyze information, solve problems, and develop effective solutions.
• Strong written and verbal communication skills.
• Ability to build and maintain positive working relationships with staff, management, customers, and community partners.

Physical Requirements

• Ability to occasionally lift up to 10 pounds.
• Frequent sitting, standing, walking, and bending.
• Requires visual acuity, hearing, and verbal communication abilities.
• Primarily office-based work environment with occasional travel or local driving.
• Flexible hours may be required based on business needs.

Why Join Us?

This position offers the opportunity to make a meaningful impact by supporting workforce programs that help individuals gain employment and improve their quality of life. If you enjoy administrative support, compliance coordination, customer interaction, and community-focused work, we encourage you to apply today.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.