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Program Support Specialist
Department of Transportation
Federal Aviation Administration
AHR, Office of Labor & Employee Relation, Office of LER Regional Operations
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Summary
Incumbent of this position serves as a Program Support Specialist, performing a combination of routine, multiple and varying assignments as he/she provides program support to the Labor and Employee Relations (AHL) Organization. The position reports directly to the Service Area Director (SAD) but also supports the assigned organizational unit manager and staff by monitoring LER work activities.
Learn more about this agency
Summary
Incumbent of this position serves as a Program Support Specialist, performing a combination of routine, multiple and varying assignments as he/she provides program support to the Labor and Employee Relations (AHL) Organization. The position reports directly to the Service Area Director (SAD) but also supports the assigned organizational unit manager and staff by monitoring LER work activities.
Learn more about this agency
Overview
Help
Accepting applications
Posted yesterday · Apply in 3 days
Due by 11:59 p.m. ET on June 3, 2026
Location
1 vacancy in the following location:
Queens, NY
No matching locations found.
Work site options
Telework eligible Yes-Situational telework may be permitted in accordance with agency policy. Relocation expenses reimbursed No Salary $73,842 - $114,465 per year
Salary above includes locality rate of 37.95%.
Pay scale & grade
FV G
Promotion potential NA
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-related duties.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Excepted Service
Drug test No Security clearance Other
Announcement number AEA-AHL-26-SLF-98927 Control number 871076700
This job is open to
Help
Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Clarification from the agency
AHR-Wide
Duties
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The incumbent applies experience and advanced knowledge of the organizations administrative and technical program principles, practices, laws, and regulations to accomplish assigned responsibilities. Typical assignments include collecting and analyzing data and information, conducting analytical studies, research, applying policies and procedures, and identifying and resolving problems. Provides assistance in the preparation and presentation of cases as requested by a LER Specialist. Maintains case files, repositories, registers, dockets, automated tracking systems, databases, and records. Tracks deadlines and keeps appropriate personnel aware of issues and deadlines. Records and distributes notices. Performs technical selection, assembly, summary, and compilation of substantive information and drafts and edits documents to assist labor relations staff in preparation of memoranda, research reports, contract articles, agreements, and correspondence relating to labor/management negotiations or assigned projects. Utilizes LERIS to record actions. Maintains records/case files: publishes extensions, terminations and notifications as required; develops/recommends improvements to systems, processes and tools. Conducts analysis in the review and evaluations of programs activities to ensure proper program integration and conformance to policy. Develops briefings to employees and managers concerning program policies, procedures and administration. Maintains the Unemployment Compensation Program. Receives unemployment actions, processes actions, and coordinates with an LER Specialist during unemployment compensation hearings. Provides guidance to the office on travel regulations and practices. Prepares travel orders for the staff. Develops cost estimates for air/ground transportation, lodging, per diem and miscellaneous expenses for training assignments, arbitrations, attendance at various conferences, etc. Reviews travel vouchers for administrative and procedural compliance, appropriate accounting codes, and statistical accuracy. Initiates or reviews all procurement requests for equipment and other items as needed. Ensures justification of requested items meet criteria for expenditures. Contacts are internal and external with regular contacts within the serviced organizations, with bargaining unit representatives, and other external parties to share information and explain the application of policies and procedures. Contacts are generally with individuals whose roles and authorities differ extensively. To influence and persuade employees and managers to accept and implement findings and recommendations. May encounter resistance from customers and potentially deal with emotionally charges situations. Work assignments are outlined in terms of overall objectives based on the priorities and needs of the assigned organization and customer requirements. The incumbent carries out the majority of his/her duties and responsibilities on their own initiative; and is responsible for planning and organizing work activities, coordinating with other personnel, and conducting all areas of assigned responsibilities. Resolves most problems and work issues without assistance. Refers problems to the manager or more experienced staff for resolution. Performs other duties as assigned.
Requirements
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Conditions of employment
Qualifications
To qualify for this position at the FV-G, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-F, (FG/GS-5-9) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience must demonstrate:
Qualifications must be met by the closing date of this vacancy announcement.
Preview job questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Some, all or none of the applicants may be interviewed.
This is not a bargaining unit position.
Links to Important Information: Locality Pay, COLA
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
Applicants must apply on-line to receive consideration for this vacancy announcement. Faxed, mailed or e-mailed applications cannot be accepted. If you need to submit additional documents to supplement your on-line application, e.g. transcripts, SF-50, or veterans documentation, you may upload these documents with your application in USAJOBS. Supplemental documentation can also be faxed to (718) 995-5688 on or before the closing date of this announcement. Please include your name and the vacancy announcement number on each of your faxed pages and redact all Personally Identifiable Information (PII), such as social security number and date of birth.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
Forms:
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.
Agency contact information
Shawn Farmer
Phone 1 (718) 553-4175 Fax 1 (718) 995-5688 Email Shawn.Farmer@faa.gov Address Federal Aviation Administration
AEA Regional HR Services Branch
1 Aviation Plaza, Room 207
AHF-N610
Jamaica, NY 11434
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
Applicants must apply on-line to receive consideration for this vacancy announcement. Faxed, mailed or e-mailed applications cannot be accepted. If you need to submit additional documents to supplement your on-line application, e.g. transcripts, SF-50, or veterans documentation, you may upload these documents with your application in USAJOBS. Supplemental documentation can also be faxed to (718) 995-5688 on or before the closing date of this announcement. Please include your name and the vacancy announcement number on each of your faxed pages and redact all Personally Identifiable Information (PII), such as social security number and date of birth.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
Forms:
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.
Expand Hide how to apply
Agency contact information
Shawn Farmer
Phone 1 (718) 553-4175 Fax 1 (718) 995-5688 Email Shawn.Farmer@faa.gov Address Federal Aviation Administration
AEA Regional HR Services Branch
1 Aviation Plaza, Room 207
AHF-N610
Jamaica, NY 11434
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Federal Aviation Administration
At the FAA, the sky is not the limit-it is just the beginning. Exciting new opportunities are emerging in aviation and aerospace. Significant investments are advancing the research and development of autonomous vehicles, environmentally friendly electric aircraft, high-speed and long-endurance solar-powered aircraft, and new types of space vehicles. Success with these new technologies and vehicle types will introduce new ways to transport people and goods expanding aviations footprint in transportation. People are our strength. We are a diverse workforce of over 44,000 located nationwide and spanning over 120 occupations to include air traffic control specialists, aviation safety inspectors, engineers, scientists, technicians, and business professionals. Join us in our mission to provide the safest, most efficient aerospace system in the world.
Agency contact information
Shawn Farmer
Phone 1 (718) 553-4175 Fax 1 (718) 995-5688 Email Shawn.Farmer@faa.gov Address Federal Aviation Administration
AEA Regional HR Services Branch
1 Aviation Plaza, Room 207
AHF-N610
Jamaica, NY 11434
US
Visit our careers page
Learn more about what its like to work at Federal Aviation Administration, what the agency does, and about the types of careers this agency offers.
Summary
Incumbent of this position serves as a Program Support Specialist, performing a combination of routine, multiple and varying assignments as he/she provides program support to the Labor and Employee Relations (AHL) Organization. The position reports directly to the Service Area Director (SAD) but also supports the assigned organizational unit manager and staff by monitoring LER work activities.
Learn more about this agency
Overview
Help
Accepting applications
Posted yesterday · Apply in 3 days
Due by 11:59 p.m. ET on June 3, 2026
Location
1 vacancy in the following location:
Queens, NY
No matching locations found.
Work site options
Telework eligible Yes-Situational telework may be permitted in accordance with agency policy. Relocation expenses reimbursed No Salary $73,842 - $114,465 per year
Salary above includes locality rate of 37.95%.
Pay scale & grade
FV G
Promotion potential NA
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-related duties.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Excepted Service
Drug test No Security clearance Other
Announcement number AEA-AHL-26-SLF-98927 Control number 871076700
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