Program Support Specialist

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Job Description

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Job Title

Program Support Specialist

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Job ID

33128

Location

400 6th Street NW

Full/Part Time

Full-Time

Regular/Temporary

Regular

Date Opened

08/06/2026

Date Closed

08/27/2026

Minimum Rate

$74,893.00

Maximum Rate

$96,547.00

Target Openings

1

Available Openings

1

Area of Consideration

Open to Public

Agency

Ofc of the Attorney General

Grade

11

Bargaining Unit

1_2

Type of Appointment

Career Service - Reg Appt

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General Job Information

JOB SUMMARY

Located in the nation's capital, the Office of the Attorney General (OAG) is the chief legal office of the District of Columbia. The OAG enforces the laws of the District, defends, and provides legal advice to the District's government agencies and protects the interests of the District's residents. The Public Advocacy Division (PAD) of OAG enforces the District's civil rights, environmental, workers' rights, anti-fraud, consumer protection, housing conditions, elder protection, antitrust, and non-profit corporation statutes.

This position is located within the Consumer and Tenant Response (CTR) program in PAD. The OAG CTR Program tries to resolve consumer and tenant complaints outside of court. OAG CTR supports all the sections within PAD, and other divisions within OAG. This is a fast-paced, high-volume, public-facing position.

The primary responsibility of a CTR Program Support Specialist is to provide legal, administrative, and logistical support to CTR and assist in furthering the goals of the program.

DUTIES AND RESPONSIBILITIES

The successful candidate will possess strong organizational and time management skills. The candidate must be reliable and possess good judgment and a high level of attention to detail. The candidate must be committed to working on behalf of others, which includes demonstrable interpersonal and customer service skills. Experience with case management software, PowerPoint, Microsoft Outlook, Microsoft Excel, and Microsoft Word is required. Ability to type an average of 60 Words Per Minute (WPM) is preferred.

Duties include but are not limited to:

• Address complaints involving consumer issues (such as refunds, contract performance, and scams), as well as complaints involving tenant issues on behalf of renters.

• Work directly with consumers and tenants.

• Communicate directly with businesses and landlords through phone calls and written letters/emails.

• Respond to calls received on the OAG CTR Hotline.

• Support ongoing investigation and litigation matters in PAD.

• Work individually and as part of a team.

• Provide assistance to attorneys within PAD.

• Perform legal research, including into statutes, regulations, legislative history, case law and other legal authorities.

• Review, analyze, and organize facts, documents, and other related materials.

• Handle sensitive information, confidential information, and information subject to the attorney client privilege, the attorney work product privilege, and various agency privileges.

• Attend meetings where relevant legal and factual issues are discussed.

• Attend community events and give presentations.

• Draft consumer and tenant alerts.

• Draft public-facing materials that advance the goals of CTR.

• Train CTR staff and interns.

• Perform other related duties as needed.

QUALIFICATIONS AND EDUCATION

Candidates must have at least one full (1) year of specialized experience equivalent to at least the CS-09 level in the District Service. A paralegal certificate or college degree from an accredited organization is preferred.

Specialized Experience - Experience that equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, and this is typically in or related to the work of the position to be filled.  To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.

WORKING CONDITIONS/ENVIRONMENT

Work is generally performed in an office setting. Some work is performed off-site, within the local community.

OTHER SIGNIFICANT FACTORS

• All applicants should submit a resume (no more than 2 pages), cover letter (no more than 2 pages), and a writing sample (no more than 3 pages; the writing sample should be original work and not AI generated). The cover letter should specifically address the applicant's commitment and interest to working on behalf of District consumers and tenants.*

Tour of Duty: Monday - Friday; 8:45 a.m. - 5:15 p.m.

Pay Plan, Series, Grade: CS-0301-11

Salary: $74,893; based on available funding for this position.

Number of Vacancies: One (1)

Collective Bargaining Unit (Union): this position is in the collective bargaining unit represented by AFSCME Local 2401.

Remote Work Status: A hybrid remote telework/in-office schedule option is available, consistent with office policy.

Type of Appointment: Career Service - Regular

POSITION DESIGNATION: This position has been deemed Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.

RESIDENCY PREFERENCE: Applicants claiming "Residency Preference" will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

EQUAL OPPORTUNITY EMPLOYER: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor..

NOTICE OF NON-DISCRIMINATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL.

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