Program Support / Test Proctor

802054 Program Support / Test Proctor – MBTA Operations Training

Quincy, MA (Onsite Required)
4-Month Contract
Up to 37.5 Hours/Week | Rotating Shifts (Day & Occasional Overnight)

Sigma, Inc. is currently seeking a reliable and detail-oriented Program Support / Test Proctor to support the MBTA Operations Training Department, under the Director of Administration and Business Processes.

This role is primarily based at the North Quincy Computer Lab, with rare travel to other MBTA training locations in the Greater Boston area.

Primary Work Location

North Quincy Computer Lab
200 Newport Ave, Quincy, MA 02171

Additional Locations (Rare Travel May Be Required)

• South Station Training School – Boston, MA

• Heavy Rail Training School – South Boston, MA

• Bus Training School – Charlestown, MA

• Light Rail Training School – Auburndale, MA

Schedule Overview

Testing sites require ~48 hours of weekly coverage, with individual contractors scheduled up to 37.5 hours/week.

Shift Coverage Includes:

• 7:00 AM – 3:00 PM (Mon, Wed, Fri)

• 6:00 AM – 2:00 PM (Tue, Wed)

• 7:00 PM – 3:00 AM (once weekly, rotating Tue/Thu)

Overnight shifts are rotational and not guaranteed weekly
Split or partial shifts may be used to avoid unsafe rest gaps

Key Responsibilities

Test Proctor & Site Point of Contact

• Greet and check in MBTA employees for scheduled testing sessions

• Verify employee identity and eligibility

• Assign tests through the Learning Management System (LMS)

• Provide instructions on test rules and procedures

• Monitor testing sessions to ensure policy compliance

• Enforce rules to prevent cheating or unauthorized materials

• Maintain a quiet, orderly, distraction-free testing environment

• Troubleshoot minor login or test access issues

• Report irregularities or misconduct to supervisors

Administrative & Data Support

• Perform high-volume data entry, including:

  • Transferring data from paper documents to digital spreadsheets

  • Updating databases and tracking logs

• Strong Excel-based data entry and reporting

• Assist with special projects requiring large data sets

• Organize, archive, and retrieve electronic records

• Operate office equipment (scanners, printers)

• Process requests for files and data across departments

• Evaluate workflows and assist with process improvements

• Provide ad-hoc administrative support as needed

Required Qualifications

• Strong organizational and administrative skills

• Proficiency with Microsoft Excel and Office Suite

• Comfortable working in a paperless, digital environment

• Ability to work independently and proactively

• Strong attention to detail and accuracy

• Ability to follow policies, procedures, and confidentiality rules

• Willingness to work rotating schedules, including occasional overnight shifts

Compliance & Workplace Standards

• Must adhere to all MBTA policies, including:

  • EEO

  • Anti-discrimination

  • Anti-harassment

  • Anti-retaliation policies

• Ability to work professionally in a unionized/public-sector environment