Program Trainer

BEST Program Trainer

The BEST Program Trainer(s) will participate in the comprehensive training plans to implement the replacement of the Commonwealth's current financial system. The new cloud-based financial solution includes Core Financials, Expenses, Grants Management, Project Management, and Project Billing. The goal of the training plan is to prepare users of the new financial solution, in over 150 Commonwealth agencies, to effectively use the solution and understand the business process changes required for successful adoption. Trainers will report to the BEST Training Lead. Working under the direction of the BEST Training Lead, the Trainer will be responsible for:

• Developing and reviewing training materials.
• Developing and revising job aids and resource documents.
• Planning of training sessions.
• Coordinating training logistics including location, rooms, and equipment.
• Tracking and reporting training attendance and outcomes.
• Training individuals (one-on-one, and in small and large groups).
• Participating in software testing.

The Trainer must be a skilled facilitator, able to communicate clearly and concisely with diverse audiences, in both oral and written contexts, and should be comfortable giving and receiving feedback. Specific duties include:

• Applying a structured methodology to design, develop, review, and deliver course materials, job aids and performance support tools.
• Ensuring training content is accurate and complete by reviewing and updating for Commonwealth-specific needs training materials prepared by the SI and product vendors including participating in course test activities using test scripts or instructions.
• Collaborating with program team members, functional subject matter experts (SMEs), agency employees and stakeholders, SI and product vendors, to execute the Training Plan.
• Partnering with members of the Office of the Comptroller stakeholders (Learning & Development, Human Resources, Communication) to facilitate the review and revision of existing training materials and resources.
• Assisting the BEST Training Lead with coordination and status reporting of training activities and providing regular, timely updates as required.
• Working with agency trainers to prepare them for participation in the training program.
• Planning training sessions, preparing training materials and coordinating location, room, and equipment logistics prior to each training session.
• Monitoring enrollment, tracking attendance and reporting on learning outcomes.
• Conducting demonstrations, hands-on, classroom, on-line, or auditorium type of training as appropriate.
• Developing videos including instructional tutorials, presentations, and step-by-step actions in the new financial solution. Working with BEST Program Quality Assurance and Test Lead to ensure accessibility of all training materials.
• Ensuring that tasks and outputs are completed in a timely manner, of the highest quality, and are tailored to the unique needs of the project's stakeholders.
• Working with agencies to provide post-implementation support, identify issues and mitigate risks.

Required skills include:

• Extensive experience training in a variety of settings within all levels of an organization.
• Excellent presentation, facilitation, and questioning skills, with an ability to create a positive learning environment, convey objectives clearly, encourage and motivate trainees, and ensure learning outcomes.
• Familiarity with adult learning principles and instructional design.
• Ability to skillfully manage the learning environment, evaluate participant competency levels or varying levels of knowledge and skill and adjust delivery to ensure needs of classroom are met and course objectives are achieved.
• Experience with creating and managing a training schedule, preparing training materials and coordinating location, room, and equipment logistics prior to each training session.
• Experience monitoring enrollment, tracking attendance, administering end of class assessments and reporting on participant satisfaction, and learning outcomes.
• Experience reviewing and evaluating training materials and sessions and providing constructive feedback to improve the quality and effectiveness of learning outcomes.
• Effective communication skills (oral and written) with the ability to interact effectively with all levels.
• Experience delivering training using various methodologies (classroom, one-on-one, small and large groups, virtual/Zoom).
• Demonstrated experience with eLearning tools such as Captivate, Camtasia, Snagit, Storyline.
• Demonstrated experience and competency using computer-based and collaboration tools including Office365 (Word, Excel, Power Point, Visio, Outlook), MS Teams, and SharePoint.
• Ability to work independently, process quickly, prioritize activities and operate flexibly to meet the dynamic needs of the team.
• Travel to different state agencies, within the Commonwealth, may be needed.
• Successful candidates will have an energetic, can-do approach to work and are individuals who track and follow up on tasks independently, who seek out additional work, and who recommend ways to improve upon current activities and systems.

Preferred skills include:

• Experience in providing training for users undergoing significant business process change because of an IT system upgrade or replacement project.
• Demonstrated experience with multimedia and instructional design tools such as Captivate, Camtasia, and Snagit.
• Experience with project-related tools such as SharePoint, Jira, and Confluence.
• Training experience in large organizations with the following Financials characteristics:
• • Sophisticated Chart of Accounts to support budget controls and reporting across multiple units or organizations
  • GAAP reporting
  • Federal Grants Management
  • Project Management
  • Asset and Inventory Tracking and Management
  • Procurement and Contracting
  • Billing and Accounts Receivable
  • Data Reporting and Analytics

Minimum Entrance Requirements: A Bachelor's degree in a related field with 3 - 5 years of experience developing, delivering, and evaluating training materials and conducting training in a large-scale organization. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."