PROGRAMMING SERVICES OFFICER

Department

Department of Behavioral Healthcare, Developmental Disabilities & Hospitals

Division

Project/Program Management

Salary

$79,978.00 - $90,554.00

Job Profile

JC-02590600-99 - Programming Services Officer (Non-Union Executive Branch)

Scheduled Work Days & Work Hours

Monday - Friday, 8:30 am - 4:00 pm

Non-Standard

Job Requisition Number

JR103225 PROGRAMMING SERVICES OFFICER (Open)

Pay Grade

C00131 A

Classification

Programming Services Officer

Class Definition

GENERAL STATEMENT OF DUTIES: To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public; to act as program supervisor; and to do related work as required.

SUPERVISION RECEIVED: Works under the general supervision of a superior with considerable latitude for exercising initiative and independent judgement; work is subject to review for results obtained and conformance to established policies, rules, regulations and laws.

SUPERVISION EXERCISED: Plans, directs, coordinates, supervises and reviews the work of a professional, technical and clerical staff assigned to assist.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

• To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public.
• To act as program supervisor, managing the services of the program, while monitoring those service for program effectiveness and efficiency.
• To study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations.
• To establish the scope and detail of the operation of such proposed programs, to document the need for such programs and to indicate the relative importance of such programs as they relate to existing and/or proposed programs.
• To coordinate the flow of work among the various programs within the department/division, and to reassign space, equipment, supplies and personnel as necessary, to expedite the flow of work.
• To review and evaluate state and federal laws, rules and regulations to ensure compliance with the provisions of these rules, laws and regulations in the plans and proposals.
• To determine the effectiveness of policies, procedures and methods and to initiate alterations as determined by professional review.
• To perform varied public relations duties such as preparing news releases and writing and delivering speeches, and meeting with community groups to explain program goals, services and objectives to engender public interest and participation.
• To assist a superior by performing administrative tasks and research in preparation of the agency's annual budget.
• To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of the principles, practices and techniques of program management as it relates to developing programs on a departmental/divisional basis for the purpose of providing new or improved services/programs; a working knowledge of the standard principles, practices and techniques of research as it applies to evaluating program planning and programming service; the ability to analyze data, draw conclusions and develop programs based upon such data; the ability to forecast the need for such programs and the requirements of the programs for personnel, equipment and space; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through: graduation from a college of recognized standing with specialization in business management, social sciences or a related field; and

Experience: Such as may have been gained through: employment in a supervisory position in a private or public agency involved in the development, management, reorganization, and/or operation of a service program.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

Supplemental - Programming Services Officer ESH

This position will work with executive leadership at Eleanor Slater Hospital and will report directly to the Chief Nursing Officer and Chief of Quality. This position will serve in a key administrative and operational support role, assisting executive leadership with the coordination, implementation, oversight, and evaluation of hospital-wide nursing, quality, and organizational initiatives.

The selected candidate will be responsible for managing multiple projects and programs simultaneously, including monitoring project timelines, deliverables, outcomes, and regulatory requirements. Duties include developing and maintaining reports, policies, procedures, and operational documents; tracking project progress; identifying barriers to implementation; and recommending corrective actions as needed.

The incumbent may provide oversight and direction to staff assigned to specific projects or initiatives and will be responsible for ensuring that assigned work is completed in accordance with organizational goals, regulatory requirements, and established timelines.

Additional responsibilities include assisting with budget development and monitoring, preparing budgetary requests and supporting documentation, analyzing operational and financial data, and preparing reports for executive leadership. The position will also support the daily operations of both the Nursing and Quality Departments through project coordination, data analysis, regulatory readiness activities, and operational planning.

Preferred Qualifications and Experience

The ideal candidate will possess:

• Experience supporting senior executive leadership in a healthcare or public-sector environment.
• Demonstrated knowledge of hospital operations, healthcare regulatory standards, accreditation requirements, and quality improvement principles.
• Experience with program development, implementation, monitoring, and evaluation.
• Experience preparing budget requests, monitoring expenditures, and developing operational reports.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Experience supervising or coordinating the work of staff assigned to programs, projects, or initiatives.
• Knowledge of public service administration and government operations.
• Strong written and verbal communication skills, including policy, procedure, and report development.
• Proficiency in data collection, analysis, and performance monitoring.

Travel Requirements

This position requires routine travel between all buildings located on the Cranston and Zambarano campuses of Eleanor Slater Hospital. The incumbent must be able to travel independently between work locations as operational needs require.

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.