Programs & Marketing Assistant

Young Concert Artists, a classical music non-profit located in Manhattan, is looking for a dynamic and detail-oriented individual to fill the role of Programs & Marketing Assistant, supporting both the Programs and Marketing & Communications departments in promoting and presenting a season of concerts. Duties include box office services for approximately 15 concerts per season in New York City and Washington, DC, as well as coordinating social media and email campaigns that support institutional goals such as ticket sales, fundraising, and brand awareness.

Reporting to the Director of Programs & Auditions, and the Director of Marketing & Communications, this role will work closely with a team of 16 full-time and one part-time staff members. The Programs & Marketing Assistant will be an integral part of a collaborative and fun team that takes pride in serving wonderful artists and helps to bring more music into the world. YCA's range of activities includes publicly presented concerts, annual auditions, two annual Galas, robust fundraising activities, ongoing marketing, and a thriving Artist Management Department. Each year, YCA facilitates more than 900 external performance engagements including 300 education and community engagement activities for the YCA rostered artists.

YCA's artists are the leaders of the future - stars who combine world-class talent with creative vision to bring new reach and relevance to classical music. For 65 years, YCA has discovered extraordinary young musicians, providing them with the support, clarity, and confidence to tell their stories, as well as with the tools, opportunities, and infrastructure to take their careers to the highest level. These brilliant young people are future leaders for our field and are an absolute delight to work with. Working at YCA is an investment in the future of the arts.

The non-profit nature of YCA connects this position with a community that includes Board members, donors, illustrious YCA alumni, and venues in NYC and Washington, DC. As a small non-profit located in the heart of the arts in Manhattan, we are a close team ready to pitch in with a strong spirit of collaboration. Will you be the newest addition to an already outstanding staff?

Job Duties:

Programs and Box Office

• Facilitate subscription and single ticket sales through phone calls and through YCA's website in coordination with the various halls where we present.
• On-site box office for some of YCA presentations: handing out tickets to patrons as they arrive, working with the house manager for guests with special needs, troubleshooting with the venue box office for any issues with patron tickets.
• Management of our ticketing database, Arts People, including box office reporting, financial reporting, setting up new seasons, maintaining customer records.
• Manage YCA's community tickets program: maintain, cultivate and grow YCA's network of partner organizations that distribute complimentary tickets for us, including senior centers, schools, and other community organizations.
• Work with the development office to ensure Board and VIP attendance/tickets for all YCA concerts.

• Draft and deploy email campaigns via web-based eblast platform (Neon One), and manage email audiences
• Work with in-house designer to develop social media content, adapting and optimizing content for each channel
• Capture and schedule social media content via Hootsuite, across Facebook, Instagram, LinkedIn, & YouTube
• Pull and update metrics reports to track email and social media performance and engagement
• Maintain digital content library of performance photo and video, ensuring photos are edited and performance videos are cut and stored

• 1-3 years of experience in a related field. Interest in and knowledge of classical music is encouraged.
• Experience coordinating social media posts across multiple platforms (Instagram, Facebook, LinkedIn, YouTube, TikTok) in a brand's voice
• Experience with Eblast platforms (Neon One Mailchimp, etc)
• Experience with graphic design software (Adobe Creative Suite, Canva, etc.)
• Customer service experience
• Fluency with office software and technology including Google Suite, Mac and PC laptops, Slack, Asana, and more.
• Experience with online ticket platforms (Shopify, Arts People) or in a box office for live events
• Basic video/photo editing skills a plus
• Highly detail-oriented and organized, productive, and driven towards results
• Excellent oral and written communication (interacting with board members and VIPs)
• Music degree a plus, background in music preferred, love of music required!