Project and Program Management - Program Manager Non Tech 3 - 3030846

Job#: 3030846

Job Description:

Program Manager Non Tech 3Remote

60.00hr on W2

Role Overview

The Non‑Technical Program Manager (PM3) will play a key execution role within the Global Customer Experience organization, supporting high‑visibility initiatives that improve customer and field readiness across the full customer lifecycle.

This is an execution‑heavy, cross‑functional program role operating in a high‑ambiguity environment. The PM will own the operational bridge between program design, engineering partners, readiness audiences, and scaled rollout.

This is not a technical product manager role.

Typical Day in the Role

• Partnering with cross‑functional stakeholders to drive program readiness and execution
• Managing workback plans, operating rhythms, and milestones
• Developing high‑impact PowerPoint materials and executive‑ready presentations
• Preparing and delivering program updates to stakeholders, leaders, and partner teams
• Supporting rollout, validation, and feedback loops across multiple audiences

Core ResponsibilitiesProgram Execution & Workback Management

• Own integrated workback plans across readiness, validation, communications, and launch milestones
• Lead operating cadences (daily/weekly stand‑ups, readiness checkpoints, review forums)
• Track dependencies, risks, and blockers; proactively surface tradeoffs and recommendations

UAT & Validation Ownership

• Plan and execute UAT programs end‑to‑end
• Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2)
• Coordinate participant onboarding, access, instructions, and logistics
• Capture feedback in structured, actionable formats (loops, readouts, recordings, artifacts)

Ring Deployments & Iterative Rollout

• Manage phased rollouts with clearly defined entry and exit criteria
• Coordinate office hours, follow‑ups, and iteration cycles
• Maintain centralized tracking of issues, feedback, and resolution status

Engineering‑Adjacent Program Management

• Partner closely with engineering teams to align expectations, timelines, and feedback loops
• Translate field and user feedback into prioritized, actionable inputs
• Help sustain an engaged pilot or validation community

Readiness & Enablement Operations

• Coordinate readiness activities including drills, training assets, communications, and launch preparation
• Manage readiness logistics (publication workflows, compliance sign‑offs, learning system handoffs)
• Ensure deliverables are complete, clear, and publish‑ready for target audiences

Cross‑Functional Orchestration

• Act as connective tissue across program leadership, CX, learning partners, vendors, and engineering
• Maintain shared artifacts and tools (Planner, SharePoint, Teams, Loop) with clear ownership and status
• Align messaging, timelines, and execution across parallel initiatives

Required Qualifications

• 5–7 years of program or project management experience
• Proven ability to operate effectively in fast‑paced, ambiguous environments
• Experience managing UAT, pilots, or phased rollouts
• Strong cross‑functional leadership skills without direct authority
• Excellent written and verbal communication skills
• Strong organizational skills, attention to detail, and ability to manage multiple workstreams independently
• Advanced PowerPoint creation and presentation experience
• PMI or PMP certification preferred

Preferred Experience

• Ring‑based or experimental rollout models
• Engineering‑adjacent program management (without being a technical PM)
• Readiness, enablement, or customer experience programs
• Experience using Microsoft collaboration tools (Teams, Planner, SharePoint, Loop)

Candidate Requirements & Screening Notes

• Disqualifiers:
• No PowerPoint experience
• No prior experience managing stakeholders or programs
• Ideal Candidate Profile:
• Business‑focused Program Manager
• Experience running Agile or Scrum‑based delivery
• Strong cross‑functional orchestration skills
• Comfortable driving execution amid ambiguity

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.