Project and Program Management - Project Manager Non Tech 4 - 3030600

Job#: 3030600

Job Description:

Here’s a polished, complete Job Description for a Project Manager (Non‑Tech 4) at Microsoft, fully synthesized from all the details you provided. It’s structured in a way that aligns with Microsoft vendor job postings and clearly communicates the high bar, scope, and expectations of the role.

Project Manager (Non‑Tech 4) – Relationship Marketing | Self‑Serve Email Rollout

Location: Remote (flexible within ±2–3 hours of PST)

Duration: Vendor Contract

Team: Relationship Marketing (RM) & RM Operations

Role Type: Senior Program/Project Manager (Non‑Technical)

Role Overview

This senior‑level project manager will drive readiness, enablement, and successful rollout of Self‑Serve Email capabilities supporting Relationship Marketing (RM) and RM Operations. The role is responsible for orchestrating end‑to‑end rollout execution, running a disciplined operating rhythm, coordinating UAT, driving change management, and ensuring documentation and adoption requirements are met across marketing and operations teams.

This is not a coordinator role. The PM is expected to be a proactive execution lead who translates direction from Microsoft FTE owners into actionable plans, timelines, and delivery mechanics—ensuring capabilities land smoothly with minimal disruption to business operations.

Key ResponsibilitiesProgram & Operating Rhythm Leadership

• Run a disciplined operating rhythm (ROB) including agendas, notes, action tracking, decision logs, and workback plans.
• Maintain a living RAID log and escalate risks, issues, and blockers early.
• Provide clear, consistent status reporting and visibility for Microsoft FTE owners and cross‑functional partners.

Rollout Planning & Readiness Execution

• Translate phased rollout plans into concrete readiness criteria, go‑live gates, and operational requirements.
• Identify and track dependencies across tooling, operations, governance, and enablement workstreams.
• Ensure launches proceed only when readiness criteria are met and risks are mitigated.

User Acceptance Testing (UAT) Coordination

• Support UAT planning, scheduling, execution, and issue tracking.
• Partner with engineering, RM Ops, and business stakeholders to validate functionality and ensure smooth rollout.

Change Management & Adoption

• Develop “what’s changing / who’s impacted / what stays the same” materials for marketers and operations teams.
• Define in‑scope vs. out‑of‑scope scenarios to drive clarity and reduce confusion.
• Partner with RM and RM Ops to ensure changes land with minimal disruption and high adoption.

Documentation & Knowledge Management

• Own documentation governance including accuracy, versioning, ownership, and single source of truth.
• Maintain runbooks, FAQs, process guides, and readiness materials as capabilities evolve.
• Ensure documentation reflects real‑world workflows and feedback from users.

Communications & Enablement

• Draft role‑specific communications such as release notes, announcements, and capability updates.
• Coordinate training sessions, office hours, and reinforcement activities.
• Establish feedback loops to inform future improvements and documentation updates.

Typical Day in the Role

• Lead daily/weekly operating rhythms with RM, RM Ops, engineering, and cross‑functional partners.
• Update RAID logs, workback plans, and readiness trackers.
• Prepare rollout materials, communications, and documentation updates.
• Support UAT execution and triage issues.
• Drive change management and adoption activities for upcoming phases.
• Ensure all readiness criteria are met before go‑live decisions.

Candidate RequirementsMust‑Have Experience

• Program & operating‑rhythm management (8–10 years):
• Proven ability to run a disciplined ROB—workback plans, RAID logs, dependency tracking, decision logs, and executive‑ready status artifacts.
• Rollout readiness & change execution (8+ years):
• Experience translating phased capability plans into readiness criteria, in/out‑of‑scope guidance, and launch support materials.
• Documentation & enablement delivery (8+ years):
• Strong capability in creating and governing runbooks, FAQs, process guides, and role‑based communications.

Ideal Background

• Senior marketing program manager with experience rolling out marketing platforms or capabilities (email tools, campaign systems, content workflows, MarTech enablement).
• Deep experience partnering with marketing operations and relationship marketing teams.
• Strong change management background—able to translate new capabilities into clear, actionable guidance for marketers.
• Skilled in documentation, enablement, and maintaining a single source of truth for evolving capabilities.

Disqualifiers

Candidates will not be considered if their experience is limited to:

• Coordination or administrative project support roles
• Lack of hands‑on ownership of end‑to‑end delivery
• No experience managing complex dependencies or rollout execution

Education & Certifications

• Bachelor’s degree in Business Administration or related field required.
• PMI/PMP certification preferred.

Unique Selling Points

This role offers a front‑row seat to building the foundational operating system for Microsoft’s Frontier Marketing campaign supply chain. You’ll help turn major capability investments—like PMM self‑service and AI‑enabled workflows—into a repeatable, measurable way marketers plan, create, and launch campaigns.

You’re not just shipping features; you’re shaping the new way of life for marketers through:

• Readiness gates
• Before/after process clarity
• Training and documentation that drive adoption at scale

This is a rare blend of platform rollout + marketer enablement, with real influence on how marketing work gets done end‑to‑end.

Performance Measurement

• Execution quality & rigor:
• Runs a tight operating rhythm with clear plans, dependencies, risks, decisions, and documentation.
• Readiness & change support:
• Produces clear, usable readiness artifacts that teams rely on for launch.
• Enablement & feedback:
• Coordinates training, office hours, and feedback loops; surfaces insights to inform improvements.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.