Analysis Skills, Billing, Communication Skills, Customer Relations, Customer Support/Service, Dental Insurance, Emergency Response, Establish Priorities, Follow Through, High School Diploma, Interpersonal Skills, Microsoft Product Family, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Project Schedule, Project Tracking, Project/Program Coordination, Project/Program Management, Team Player, Time Management, Vision Plan, Writing Skills
Description
As a Project Coordinator, you’ll be responsible for scheduling project resources, monitoring project progress, communicating with clients and vendors, and a variety of other project-related work. The work environment is fast-paced and challenging; flexibility and problem-solving skills are a necessity. We are looking for someone who has excellent verbal and written communication skills, customer service mindset, professionalism, and is adept at prioritizing and assigning work based on multiple factors.
Key Responsibilities
- Track and review all project related tickets and work tasks, assigning engineers based on availability and skill-level.
- Schedule remote and onsite technical project work based on priority and urgency.
- Communicate with clients regarding status updates, onsite implementation, and scheduled work.
- Monitor project progress and ensure that work is being done in a timely manner.
- Assist with assessment and staffing of simultaneous projects.
- Follow-up with team members during project implementation; escalate and prioritize project-related issues.
- Assist with emergency response as point-of-contact for clients and internal stakeholders.
- Review projects to ensure accuracy and assist with project reporting and follow-up.
- Communicate pertinent information to engineers and project managers.
- Review time entry and project billing prior to final invoicing.
- Liaise between internal departments to coordinate project implementation and client requests.
Skills, Knowledge and Expertise
- Commitment to support and promote Mytech’s mission, vision, and values.
- Ability to multitask and adapt to shifting priorities and schedules.
- Good organizational skills; capable of carrying out assignments with minimal supervision.
- Strong written/oral and interpersonal communication skills.
- Analytical thinking and problem-solving ability.
- Exceptional follow-up skills and a proactive approach to resolving issues.
- Desire to function as a team player, working to resolve conflicts when necessary.
- Strong customer service orientation.
- Proficiency in Microsoft Suite.
- High school diploma or higher strongly recommended.
- Proficiency with technology desired.
Benefits
Mytech offers a comprehensive benefits package which includes:
- 12 days of accrued vacation in your first year
- 6 days Sick time
- 8 hours of volunteer time
- Medical, Dental, and Vision insurance (employee portion fully paid)
- Company paid Life, STD, and LTD
- Professional Development Plan
- 401k with company match
- Profit Sharing