Candidate Screening, Candidate Sourcing, Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Develop and Maintain Customers, Human Resources, Interpersonal Skills, Kronos Workforce Scheduler, Microsoft Office, Organizational Skills, Performance Metrics, Problem Solving Skills, Project/Program Coordination, Quality Assurance, Recruiting Strategy, Reporting Skills, Schedule Development, Service Delivery, Time Management, United States Citizen, Willing to Travel
Join Our Team as a Dynamic Project Coordinator in Grand Rapids, MI!
Are you passionate about building strong client relationships and delivering exceptional staffing solutions? We're looking for a dedicated Project Coordinator to join our team in Grand Rapids, MI. This is a fantastic opportunity to work in a vibrant city known for its thriving business community and quality of life.
As a Project Coordinator, you will:
- Develop and maintain strong client relationships, focusing on customer satisfaction, retention, and contract compliance.
- Coordinate with recruiting teams to source, screen, and onboard qualified candidates across various roles.
- Manage scheduling, assignments, and workforce adjustments to meet client demands.
- Monitor employee attendance and performance, addressing issues promptly with HR support.
- Conduct regular client check-ins, site visits, and quality assurance reviews.
- Track KPIs such as fill rate and client satisfaction scores, providing reports as needed.
- Assist in developing staffing plans and recruiting strategies tailored to client accounts.
- Resolve client escalations and service delivery concerns professionally.
Requirements
- Proven success managing client relationships in a fast-paced environment.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Knowledge of labor compliance and workforce scheduling practices.
- Proficiency in Microsoft Office Suite.
- Ability to travel locally for client visits.
- Work authorization required: US Citizen & Green Card.
Preferences
- Bachelor's degree in Business, Human Resources, or related field preferred; equivalent work experience accepted.
- Experience with ATS/CRM platforms (e.g., JobDiva, Bullhorn) is a plus.
This is a hybrid role with general work hours. Please note that relocation is not accepted, and remote work is not an option.
If you're ready to take the next step in your career and become a key player in our team, apply now! Submit your resume and join us in making a difference.
Subject Line: Exciting Project Coordinator Opportunity in Grand Rapids!
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Abacus Service Corporation