Essential Job Functions
- Assists in Improving, developing and designing individual project processes and procedures consistent with company goals and objectives
- Handle assigned accounts daily, communicate with customers, and promptly address escalations
- Oversee projects for the business according to the following criteria:
A combination of two or more dimensions:
- Length: >50 ft
- Width: >13 ft
- Height: >13 ft
- OR weight exceeds 90,000 lbs.
- Cargo Value exceeds $1,000,000
- Develop relationships within the Crane Worldwide network to uncover needs for truckload and OOG capacity solutions
- Escalate all issues with a shipment immediately to the customer to ensure prompt resolution (which may include nights and weekends)
- Facilitates any deviations with management and Client through ongoing communication.
- Actively participates in the sharing of best practices and organizational skill development.
- Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements
- Transmit all pre-alerts to the customer for all shipments
- Send all required reports to customers on a daily, monthly or quarterly basis as required
- Responsible for managing customer generated reports and assuring accuracy
- Other duties assigned
Physical Requirements
- Must be able to sit or stand for extended periods of time, some light lifting may be required in some instances.
- Talking, hearing and using hands to operate computer equipment.
- Vision abilities required by this job include close vision and the ability to adjust focus.
- This position may require Attendance and Presence at the work site.
- Job will require punctual attendance and regular presence on-site at the assigned work location.
Education & Experience
- Excellent written and verbal communication skills
- Skilled in Heavy Haul equipment and related regulations.
- Strong understanding of US Geography
- Excellent organizational and problem-solving skills
- Proficient in Microsoft Excel
- Works well in a team environment
Other Skills and Abilities
- Ability to establish positive working relationships and work as a team.
- Ability to effectively communication with all levels of staff and management.
- Ability to motivate employees to work at their very best while creating an environment they look forward to every day.
- Organizational and multitasking skills
- Excellent organizational skills and ability to solve problems quickly and move on.
- Multitasking, problem solving and quick decision making skills.
- Ability to work in a fast paced work environment.
- Ability to organize information into usable reports and graphs.
- Knowledge of federal and state regulations for the transportation of goods by Ground / Air in the US and International Imports & Exports, Department
- Other duties as assigned.
CERTIFICATIONS AND LICENSES
- Professional certification may be required in some areas
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify
Company benefits are contingent upon meeting eligibility requirements and plan conditions.