Work Mode: Remote (worker may be required to attend in-office trainings periodically. Subject to change)
Duration: 6 Months
Working Hours: Monday-Friday 8-5
Responsibilities:
Serve as the central point of coordination between customers, sales, engineering, operations, and supply chain teams to ensure successful execution of customer orders and projects.
Oversee projects from quotation and order entry through manufacturing, delivery, commissioning, invoicing, and project closeout.
Review project documents including contracts, specifications, plans, purchase orders, and related documentation to ensure project requirements are understood and communicated to internal stakeholders.
Coordinate all aspects of project execution from order receipt through project completion, including timelines, deliverables, documentation, manufacturing milestones, and customer communications.
Process and manage customer orders, ensuring order accuracy, pricing validation, commercial compliance, and timely entry into company systems.
Host project kickoff meetings and align internal teams on scope, schedule, deliverables, and customer expectations.
Monitor project schedules and communicate status updates, risks, delays, and milestones to customers and internal stakeholders.
Coordinate shipping, delivery, invoicing, startup, commissioning, and project closeout activities.
Serve as the primary point of contact for customers, sales teams, suppliers, and internal departments throughout the lifecycle of orders and projects.
Deliver exceptional customer service through prompt, professional, and thorough responses to customer inquiries.
Maintain ongoing customer communications regarding order status, project schedules, delivery commitments, and issue resolution.
Investigate and help resolve customer concerns related to billing, delivery, documentation, or project execution.
Maintain accurate customer records, contracts, quotations, project documentation, and correspondence within company systems.
Coordinate the preparation, review, and submission of technical documentation, data packages, drawings, submittals, O&M manuals, and customer deliverables.
Work closely with Engineering, Operations, Procurement, Supply Chain, and Sales teams to ensure project requirements are met.
Coordinate with vendors and suppliers to validate product availability, schedules, pricing, and compliance with project specifications.
Assist in identifying project risks, developing solutions, and escalating issues when necessary to maintain customer satisfaction and project success.
Support quotation activities, price and availability requests, and other pre- and post-order sales support functions.
Participate in process improvement initiatives that enhance customer experience, project execution, and operational efficiency.
Support special projects and perform additional duties as assigned.
Requirements:
Associate's or Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.
Minimum 3 years of experience in project coordination, customer support, order management, account management, or a related role.