Project Coordinator II

Title: Program / Project Coordinator

Duration: 7 months

Pay rate: $30 - $35 per hour

Location: Remote

Position Overview

This is a coordinator position and does not perform any accessibility testing. This position reports to the Product Accessibility Audit Program Manager within the Salesforce Product Accessibility team. The program responsibilities and deliverables include:

• Manage accessibility audits with third party vendors and internal engineers as part of our audit program which measures our product accessibility relative to WCAG (Web Content Accessibility Guidelines)
• Manage and monitor all teams for timely completion of audits and Accessibility Conformance Reports (ACRs)
• Coordinate accessibility audits with internal product teams following established processes to establish scope, timelines, and measures of success
• Facilitate and schedule demo sessions between product teams and external auditors
• Manage audit documentation including planning documents, scoping proposals, and SOWs (Statements of Work)
• Perform quality reviews of and publish ACRs to external website
• Recommend improvements for overall coordination of audits to the Audit Program Manager, and implement appropriately
• Timely upload of audit findings to bug tracking system
• Responding to customer requests regarding product accessibility compliance from internal and external stakeholders.
• Maintain shared drive organization and audit channel coordination across multiple concurrent assessments
• Utilize modern AI applications to:
• Streamline repetitive program management duties, including the automation of status reporting, follow-ups, and progress updates.
• Efficiently generate, condense, and organize program documentation.
• Detect inefficiencies within current processes and execute strategic optimizations.
• Evaluate inquiry trends and assist in drafting professional communications and responses.

Required Experience (minimum 2 years in each area)

Must-Have Qualifications:

• Minimum 2+ years of experience in Project Coordination, Program Management, PMO, or related roles within a high-tech or enterprise environment.
• Demonstrated experience managing multiple concurrent projects, timelines, deliverables, and cross-functional stakeholders.
• Experience working in enterprise SaaS organizations or large matrixed corporate environments.
• Strong proficiency with Slack and Excel/Google Sheets for project tracking and communication.
• Hands-on professional experience using AI tools (e.g., ChatGPT, Claude, Copilot, Gemini, Slack AI) to improve workflow efficiency, automate tasks, generate documentation, or streamline project management processes.
• Ability to provide specific examples of AI implementation, including tools used, use cases, and measurable business outcomes.
• Experience coordinating with internal teams and external vendors to support project execution and compliance initiatives.
• Strong written and verbal communication skills with the ability to manage stakeholders across technical and business teams.
• Exceptional organizational skills and attention to detail, with the ability to manage 15-20+ projects simultaneously.

Preferred Qualifications:

• Experience with Salesforce products or enterprise software ecosystems.
• Experience supporting compliance, audit, governance, or regulatory programs.
• Familiarity with accessibility standards such as WCAG, VPAT, ACR, or Section 508.