Project Coordinator (Job Captain)

G|M Business Interiors is southern California’s premier dealer for Miller Knoll furniture. We specialize in office furniture planning, specification, procurement, project management, delivery, installation, reconfiguration, and complete asset management. With our history dating back to 1944, G|M’s success continues because of our team of dedicated and professional employees, who embrace passion for excellent furniture design, operational proficiency and most importantly, delighted customers!

As an ESOP company, G|M Business Interiors is proudly employee-owned. Our employee-owners share in the company's success and are committed to collaboration, accountability, and delivering exceptional results for our clients. Every G|M team member makes an impact, contributes to a legacy of excellence, and builds long-term value through employee ownership.
 

ROLE SUMMARY
The Job Captain role is primarily responsible for supporting all aspects of G|M Business Interiors sales operations as it relates to account and project management administration.

COMPENSATION
$23 - $25 per hour, depending on education and experience, plus monthly bonus plan. Paid time off, health insurance benefits, a 401(k) plan, and an employee stock ownership plan are also available for eligible team members.

ESSENTIAL DUTIES

• Actively engage with team members and clients at all levels of project and account administration.
• Serve as a telephone operator, directing incoming phone calls promptly & efficiently.
• Take initiative to produce quick quotes, answer questions and process requests.
• Manage numerous projects simultaneously at varying stages of the project cycle.
• Make site assessment and draft specific documentation following client meetings to support account/project throughput.
• Assist Sales team in preparation for initial client meetings.
• Assist with bid committee activities.
• Create cohesive and detailed quote packages to present to clients.
• Detail specifications along with Sales team and team Designer(s) to fulfill client wishes.
• Work with manufacturers, Project Management and Designer(s) in preparing deliverables.
• Use knowledge of G|M Business Interiors and industry procedures when facilitating workflow.
• Answer urgent order clarifications to ensure orders are expedited.
• Conduct Monday Morning meetings with Sales team.
• Check punch lists and expedite orders and solutions as efficiently as possible.
• Prepare documentation and action plan for deployment of G|M Business Interiors client facing technology.
• Understand and competently navigate G|M technology platforms.
• Demonstrate client gratitude by coordinating project completion gifts and thank you cards.
• Become a G|M culture champion by understanding all our messaging statements such as our mission, vision, purpose, values, mantra, mascot, and our DNA.

QUALIFICATIONS

• High school diploma, or GED.
• Bachelor’s degree in interior design, business, communications, or marketing is highly preferred.
• 3-5 years previous experience in a business environment with a customer service focus.
• Highly proficient computer skills.
• Effective verbal and written communication skills to interact professionally with customers via email and phone.
• Acute attention to detail and ability to handle multiple tasks.
• Ability to work in a fast-paced environment and meet multiple simultaneous deadlines.
• Strong organizational, research, follow-up, and time management skills.
• Ability to learn quickly and work independently as well as contribute as part of a team.

This job description provides information about the general nature and level of work performed by team members assigned to this classification. It is not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. A team member may be required to perform duties outside of normal responsibilities from time to time and at any time, as needed.

G|M Business Interiors is an Equal Opportunity Employer.