Job Title:

Project Coordinator

Job Status:

Full Time

Department:

Professional Services

Employee Type:

Salaried

Reports To:

Professional Services Manager

Travel Required:

As needed

Key Collaborators

Professional Services Engineers, Sales Engineering, vCIOs, TAMs, Procurement, Vendors/Third Parties, Service Desk Leadership, Customers

Direct Reports

None

Work Schedule:

Monday-Friday, 8am-5pm MST (Flexibility required to meet business needs; off-hours and weekend availability may be necessary to ensure success)

Primary Work Location

Office / Remote

Energizing

Excellent

Competent

Creating order and clarity across multiple concurrent projects.

Building strong relationships with customers, engineers, and stakeholders.

Driving accountability through follow-up, communication, and visibility.

Supporting engineers by removing administrative burdens and coordination challenges.

Helping teams achieve successful project outcomes through organization and execution.

 Coordinating project schedules, resources, milestones, and customer communications.

Identifying risks, dependencies, and obstacles before they impact delivery.

Facilitating project kickoff meetings, status meetings, and project reviews.

Managing project change requests and ensuring scope adjustments are properly documented.

Monitoring project health, timelines, budgets, and stakeholder expectations.

Maintaining project records, documentation, and administrative tasks.

Managing calendars, meetings, task updates, and project artifacts.

Entering and maintaining project data within PSA and project management systems.

Coordinating vendor communications and procurement follow-up activities.

Producing project reports and updating dashboards as required.

Category

Requirements

Capabilities

Project Coordination, Scheduling and Planning, Customer Communication, Change Management, Meeting Facilitation, Documentation Management, Risk Identification, Organizational Skills, Time Management, Vendor Coordination, Cross-Functional Collaboration, Accountability and Follow-Through, Operational Excellence, PSA Administration

Education / Certifications

Associate's or Bachelor's degree in Business, Information Technology, Project Management, or related field preferred. Project management training or certifications (CAPM, PMP, Agile, Scrum, ITIL, or equivalent) beneficial but not required.

Experience

3-5 years in project coordination, service delivery, operations, customer success, project administration, or related roles. MSP experience strongly preferred. Experience with PSA platforms, project scheduling, customer communication, and cross-functional coordination required. Strong proficiency with Microsoft 365 and project management tools.