Project Coordinator / Office Admin

Our Client is looking to add an experience Office Admin / Project Coordinator to their team with experience in the construction and/or disaster restoration field.

Room for advancement into a Management role as well! Stable company, health benefits, paid vacation & holidays, and more!

Salary Range: $50,000 – $58,000

Essential Duties and Responsibilities

Customer Communication

• Answer incoming customer calls and emails professionally and promptly.
• Provide customers with basic project updates and scheduling information.
• Document customer communications within WorkCenter.
• Escalate customer concerns to management when appropriate.

Job File Administration

• Create and maintain electronic job files.
• Upload and organize project documentation.
• Ensure required authorizations and contracts are signed and properly filed.
• Maintain accurate job notes and file records.
• Monitor assigned files for missing documentation.

Scheduling Support

• Coordinate customer appointments and inspections.
• Assist with scheduling technicians, estimators, and project managers.
• Communicate schedule changes to customers and team members.

Documentation & Compliance

• Assist with WorkCenter file maintenance.
• Upload documents to insurance carrier and TPA portals as directed.
• Ensure required documentation is submitted timely and accurately.
• Follow established documentation standards.

Billing Support

• Assist with invoice preparation.
• Verify files contain required supporting documentation before billing.
• Support collections efforts by providing documentation when requested.
• Maintain accurate customer and insurance billing information.

Administrative Support

• Maintain organized electronic and physical records.
• Assist with office projects and administrative tasks.
• Participate in team meetings and training sessions.
• Support office operations as assigned.

Qualifications

Education & Experience

• High School Diploma or equivalent required.
• Prior administrative, customer service, or office experience preferred.
• Restoration industry experience is a plus but not required.

Skills

• Strong organizational skills.
• Attention to detail.
• Professional verbal and written communication.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Ability to learn company software systems including WorkCenter.
• Ability to manage multiple priorities in a fast-paced environment.