EC Ruff Marine is hiring a Service/Project Coordinator
Responsibilities:
The Service/Project Coordinator is responsible for managing various communication channels for service requests, dispatching and monitoring service technicians to meet customer and business needs.
Work with technicians with upkeep of vehicles (i.e., washing exterior, removing debris from interior, cleaning oil messes, replacing ECRM provided equipment/supplies).
Coordinate/dispatch service tasks to remote field technicians via phone or software.
Ensure that technicians have worksheets signed and turned in on time.
Responsible for ECRM vehicular inventory.
Route, plan and communicate to ensure that jobs are handled efficiently and coordinate workload for technicians and customers.
Communicate with technicians and customers and update systems to ensure proper information is captured as needed.
Be available for the 2:00PM phone meeting daily to give updates on job(s) status, new parts/supplies needed for assigned jobs and other job-related issues.
Understand and monitor various service level agreement requirements.
Ensure the accurate capture, data entry and maintenance of client information.
Other tasks/duties as assigned.
Numbers & Facts
Location
Pompano Beach, FL
Skills
Data Collectionunmatched
Data Entryunmatched
Develop and Maintain Customersunmatched
Equipment Replacementunmatched
Maintenance Servicesunmatched
On Site Supportunmatched
Project/Program Coordinationunmatched
Service Level Agreement (SLA)unmatched
Systems Maintenanceunmatched
Time Managementunmatched
Transportation Routingunmatched
eCRMunmatched
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