Project Coordinator

• Life Insurance
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Manage the end-to-end claims process for commercial and residential properties, including Mitigation, Reconstruction, Contents, and other Environmental work
• Receive, enter, route, and track emergency and non-emergency leads, jobs, and project referrals, and assign priority responders
• Provide exceptional customer service by explaining claims procedures, scheduling work, conducting follow-ups and consultations, and maintaining customer check-ins
• Maintain, organize, and ensure accuracy of project files (digital and non-digital), including field documentation, photos, scope notes, correspondence, and relevant forms
• Maintain awareness of company-specific project cycle times for each phase
• Create detailed project records, log notes, document stakeholder communication, and update project files daily in WorkCenter and other TPA platforms
• Perform follow-up activities to gather missing data from various sources, including the Operations team, Estimators, clients, and insurance partners not obtained during the initial contact
• Monitor all purchase orders, including subcontractor invoices, and track material receipts
• Conduct daily reviews of compliance tasks, project statuses, works in progress, and update completion percentages
• Initiate and send invoices for completed projects, including deposits or progress billings per contract schedules
• Document and address customer service issues and complaints, tracking actions taken, follow-ups, and resolutions
• Review and communicate job management reports with the team
• Perform file closeouts, ensuring accurate dates, checking margins, and conducting accuracy and completeness audits
• Handle general administrative tasks as required, such as preparing reports, correspondence, document copying and filing, data entry, and spreadsheets
• Various other tasks as assigned 

• 2+ year(s) of experience in a customer service, administrative or clerical role
• Experience with project management, job file processes and quality assurance
• Restoration/Construction industry experience a plus
• Strong communication skills, both written and verbal
• Exceptional interpersonal and customer service abilities
• Outstanding organizational skills with keen attention to detail
• Proven time management expertise, consistently meeting deadlines
• Solid analytical and problem-solving capabilities
• Effective task prioritization and delegation skills
• Adaptable in high-paced and occasionally stressful environments
• Proficiency in Microsoft Office Suite or related software
• Ability to learn new software
• Minimum of HSD/GED
• Ability to successfully complete a background check subject to applicable law

• Normal Working Hours - 40 Hours/week, Monday to Friday 8 AM to 5 PM
• Flexibility to work overtime when required, including occasional on-call phone rotation responsibilities
• Additional compensation or time-off arrangements may be applicable for on-call periods

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.