Project Coordinator

JOB SUMMARY

This role supports the Special Projects Manager in the execution of certification and audit services delivered by FSNS Certification & Audit (FSNS C&A). The position plays a key role in coordinating verification and audit activities-particularly for major clients such as Amazon and TikTok-while ensuring timely, accurate, and compliant service delivery.

The ideal candidate will help manage certification and audit workflows across food, dietary supplement, and personal care (e.g., skincare) manufacturing and distribution environments. This role requires frequent client interaction and cross-functional collaboration within the Certified Group organization. The Special Projects Manager will provide backup support as needed.

ESSENTIAL RESPONSIBILITIES

• Serve as a primary point of contact for clients seeking certification or verification services
• Coordinate incoming verification requests, organize documentation, and ensure timely completion of audits
• Manage customer database reporting and uploads
• Provide administrative support and backup coverage as needed
• Support management in execution of departmental initiatives and special projects
• Communicate professionally with clients across all channels
• Act as a technical liaison between clients and internal teams
• Stay current on industry trends, regulations, and food safety developments
• Travel as required

MINIMUM QUALIFICATIONS

• Bachelor's degree in Food Science, Animal Science, Microbiology, or related field (Master's preferred)
• Minimum of 2 years of experience in food manufacturing, regulatory, auditing, or related environments
• Working knowledge of food safety regulations and certification programs
• Experience with diverse food processing systems and safety programs
• Basic business acumen (e.g., budgeting, labor analysis, profitability)
• Equivalent combination of education and experience may be considered

KEY SKILLS & COMPETENCIES

• Analytical Thinking: Ability to interpret complex data and improve workflows
• Problem Solving: Identifies issues and implements effective solutions
• Project Coordination: Manages timelines, documentation, and cross-functional tasks
• Technical Expertise: Maintains and applies current industry knowledge
• Customer Focus: Responds effectively to client needs and maintains strong relationships
• Communication: Clear and professional written and verbal communication skills
• Team Collaboration: Works effectively across teams and supports shared goals
• Adaptability: Thrives in a fast-paced, changing environment
• Professionalism & Integrity: Demonstrates accountability, ethics, and sound judgment

TECHNICAL & PROFESSIONAL REQUIREMENTS

• Ability to interpret regulatory standards, ISO requirements, and certification guidelines
• Strong technical writing and reporting skills
• Proficiency in Microsoft Office and standard business systems
• Working knowledge of basic statistical and mathematical concepts

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Primarily office-based with occasional travel
• Regular sitting, standing, walking, and computer use
• Minimal lifting required
• Fast-paced, team-oriented environment with independent work expectations

SAFETY

• Adhere to all FSNS C&A and client site safety requirements
• Maintain responsibility for personal and workplace safety

ADDITIONAL INFORMATION

FSNS C&A provides job-specific training to support success in this role. Employment acceptance does not imply immediate full qualification; competency will be developed and assessed through training and management approval.