Job Description
OB TITLE: Job File Coordinator - Entry Level
PAY: Hourly DOE
LOCATION: San Leandro, CA
SERVPRO of Belmont/San Carlos, San Leandro & Stockton is currently seeking an Estimator/Job File Coordinator in our San Leandro Location.
Do you love helping people through difficult situations? Have you even been curious what happens after the fire trucks leave a property?
In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never ever happened”!
We are currently seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and a serious multi-tasker to support our talented Production Management team.
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow. Education is not limited to your immediate position, we encourage our team to learn about other departments and set goals to grow within the company.
PRIMARY RESPONSIBILITIES - Training Provided!
· Monitor job progress and cause for any delays
· Scheduling for the Production Department, with a contingency plan
· Maintain job file documentation - advising team of anticipated completion
· Notify vendors when their services are needed
· Maintain internal and external communications - customers, vendors, office and management team
· Ensure all daily documentation is collected and saved to the server/system - scanning documents and downloading photos
· Learn and utilize our internal systems as well as the services our Production Team provides.
· Assist the Office and Production Managers in customer questions and needs
· Act as the liaison between the office and production teams, you would be a hub for communication
· Assist other departments, as needed.
POSITION REQUIREMENTS
· 2+ years of administrative or office related experience.
· Experience with job customer service, scheduling, quality assurance, and the restoration process is a plus.
· Experience in service industry environment a plus.
· Outstanding written and verbal communication skills - with patience
· Polite, confident, and excellent customer service skills, including listening and questioning skills.
· Excellent organizational skills and strong attention to detail.
· Self-motivated and goal oriented.
· Ability to multi-task.
· Capability to work in a fast-paced, team-oriented office environment.
· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel).
· Ability to learn new/proprietary software.
· Minimum education High School Diploma or GED equivalent.
· Ability to successfully complete a background check subject to applicable law.
HOURS
· 40 Hours/week. Hours between 7:00am to 6:00pm. 8 hour shifts Monday-Friday, time may vary
· Flexible to work overtime when required.
PAY RATE
Based on experience.
Please visit our website, https://www.servprosanleandro.com, for additional information.
SERVPRO of Belmont/San Carlos, San Leandro & Stockton is an EOE M/F/D/V/employer.