If you are a Engineering professional with experience leading engineering support teams in water and wastewater systems or automation projects, our client has an exciting opportunity for you. You will provide leadership for day-to-day engineering support, champion customer satisfaction, and drive operational excellence while contributing to innovative automation solutions that support sustainable power and water infrastructure in North America.
This role will be based in the Detroit, MI area, with relocation assistance available to qualified candidates.
Responsibilities:
Provide on-site leadership, supporting daily operational and business needs
Lead, assign, and support the development of a team of site engineers, fostering growth and accountability
Deliver high-quality customer support, including system troubleshooting, field services, system startups, upgrades, and execution of smaller-scale projects
Build and maintain strong customer relationships to promote satisfaction, trust, and long-term business growth
Develop and implement training and development plans to prepare team members to meet evolving customer and technical needs
Collaborate with leadership to align staffing and support resources with project schedules
Support estimating efforts and resource planning for future customer support and business opportunities
Drive effective, innovative solutions to customer challenges, strengthening our clients value in the water and wastewater industry
Partner with customers to resolve technical, contractual, and warranty matters while balancing service excellence with business objectives
Promote a culture of safety, integrity, collaboration, and continuous improvement in all activities
Qualifications:
Bachelors degree in engineering, a technical field, or equivalent combination of education and relevant experience
8+ years of experience in control systems, preferrably in Water and Wastewater
Experience leading field services or project engineering teams, for customer-facing projects
Willingness and ability to travel up to 20% domestically
Knowledge of distributed control systems (DCS), with Ovation experience as a plus
Background in systems integration
Professional certifications such as PE, PMP, or similar credentials recommended
Authorization to work in the United States without the need for current or future sponsorship. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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Numbers & Facts
Location
Detroit, MI
Skills
Alternative Energyunmatched
Automationunmatched
Business Growthunmatched
Business Supportunmatched
Continuous Improvementunmatched
Control Systemsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Service Systemsunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
Distributed Control Systems (DCS)unmatched
Engineering Managementunmatched
Identify Issuesunmatched
Leadershipunmatched
On Site Supportunmatched
Operational Supportunmatched
Professional Engineerunmatched
Project Engineeringunmatched
Project Management Professional (PMP)unmatched
Project Scheduleunmatched
System Integration (SI)unmatched
System Start-Upunmatched
Systems Administration/Managementunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Technical Supportunmatched
Training/Teachingunmatched
Willing to Travelunmatched
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