Project Implementation Consultant - Client Services

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

This is a client-facing and seasoned professional individual contributor role responsible for managing both routine and highly complex activities, along with identifying and resolving a wide range of technical and business issues. Operating independently with minimal guidance, the Implementation Consultant demonstrates strong initiative, strategic thinking, and accountability.

The Implementation Consultant partners with Visa clients as a trusted advisor, leading the delivery of Visa products and solutions through the entire implementation lifecycle — from needs assessment to post-launch optimization. This position requires deep industry knowledge and the ability to influence client decisions, shape project outcomes, and drive strategic programs that enhance client performance and adoption of Visa services.

Responsibilities:

• Lead project management, implementation, and configuration for a wide range of complex client projects in assigned markets.
• Serve as a Subject Matter Expert (SME) in designated areas, products, and Visa services, providing expertise in both internal and client-facing engagements.
• Act as a strategic advisor to clients, understanding card program objectives, recommending best-fit solutions, documenting requirements, and ensuring seamless implementations with minimal customer impact.
• Manage client consultations, offering tailored recommendations and industry best practices to address specific business needs.
• Identify and present opportunities to enhance client performance, foster adoption of Visa products/services, and strengthen client relationships.
• Prepare and maintain comprehensive project documentation (project plans, status reports, meeting minutes, issue logs) and ensure risks are identified and mitigated.
• Apply Visa processes and methodologies to align deliverables with client priorities and market requirements.
• Coordinate and guide technical resources, plan and monitor certification testing, and negotiate with functional and division leaders to secure resources.
• Lead teams in prioritizing multiple concurrent projects under tight deadlines, providing mentorship, training, and guidance to other analysts and team members.
• Approve client program changes (e.g., project duration, scope changes, SLA waivers) and oversee monthly billing and project assignments.
• Report project accomplishments, deliverables, and performance results to management on a regular basis.
• Proactively identify and recommend opportunities for internal process improvement to increase efficiency, effectiveness, and client satisfaction.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA,  JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor’s degree or equivalent work experience.
• 7+ years of relevant experience in financial services, customer support, or project management (or 5+ years with an advanced degree).
• Proven experience implementing complex projects in the electronic payments or financial services industry.
• General knowledge of Visa rules, policies, processes, Visa message formats, internal systems, and industry practices.
• Demonstrated ability to lead complex client engagements and resolve high-impact issues with strategic solutions.
• Strong organizational skills with the ability to manage multiple priorities in high-pressure environments.
• Excellent verbal, written, and presentation skills. Ability to communicate effectively with executive, business, and technical audiences.
• Fluency in English and Spanish required. Portuguese is a plus.
• Comfort with public speaking and the ability to present confidently in large groups.
• Demonstrated ability to influence, build trust, and maintain positive relationships with clients and stakeholders.
• Experience mentoring and developing team members.
• Experience managing project using Microsoft Project and or other project management tools
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Word, Visio, MS Teams) and familiarity with CRM and data analysis tools (e.g., Dynamics, Power BI).
• Demonstrated experience using Generative AI tools to support daily tasks and enhance the quality and efficiency of day-to-day work deliveries.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer