Position: Project Management Technical – Decisioning
Location: US- Remote
Duration: 2+ year Contract
Pay range: $53-$58/hour on W2
Job ID: 177311
Job Overview:
Role Purpose:
Become part of a team that is responsible for interpreting business requirements and translating them into Decisioning solutions.
Intake Decisioning requirements from various business units and translate into decisioning logic used to present relevant and eligible offers to customers.
Responsible for testing changes to decisioning logic/strategy and interfacing with various development teams regarding requirements and defect fixes.
Role will require in-depth knowledge of Pega 23' or greater CDH Decisioning capabilities, business strategy, customers/agent experiences, products/offers, and IT systems.
Will need to translate business ‘vision’ into thorough business requirements while managing project scope/deliverables end-to-end.
Acts as the 'business stakeholder' on behalf of the stakeholders when working with IT.
Key Responsibilities:
Work closely with teammates to determine process improvements related to client’s Pega decisioning platform and governance process.
Maintain process flow documentation for Pega decisioning logic changes from ideation to production through Share Point and project management systems like Asana.
Consolidate information and present it to senior management in a clear and concise manner.
Understand and effectively communicate business requirements of projects to Technology teams and be able to assess whether the technical delivery will meet the business requirements.
Execute testing of decisioning system changes implemented by Tech Dev (UAT).
Other Responsibilities:
Translate Marketing offer strategy into decisioning logic based on customer attributes and customer intent.
Develop and build decisioning logic to meet Marketing offer strategy requirements
Document and maintain development standards for ongoing decisioning logic changes
Create test cases for iterations of Marketing offers strategy via decisioning
Execute and validate test cases (UAT and Regression), identify defects and investigate failures to help uncover appropriate solutions.
Maintain and execute regression testing of the decisioning system to ensure consistent quality
Create PowerPoint documentation to help explain project changes to the business
Skills:
In depth Understanding of Pega Decisioning
In depth understanding of IT (Agile and Waterfall methodologies)
Knows how write business requirements
Oral and written communication skills
Ability to influence
Ability to manage, facility, and lead a project/team
Knowledge of business structures/stakeholder analysis
Self-Starter
Organized
Flexible/Adaptable
Detailed oriented
Team Player
Required Qualifications and Education:
Bachelor’s Degree in computer science, information systems, data science or other technical area and 5 plus years of Marketing Technology or related, relevant Technical experience.
Experience or strong knowledge of Pega CDH.
Strong problem-solving and analytical skills, including a qualitative and quantitative skill set.
·Familiar with marketing database, digital and orchestration technologies ex. Adobe, Pega, Unica. These technologies will be leveraged when executing marketing offer strategy via decisioning logic.
Familiar with SQL, SAS, or similar data analysis language. Data analysis is required to validate decisioning logic transactions and identify trends or potential issues with the logic strategy.
Familiar with programming languages and logic development ex. C, Java, PHP. Background in programming concepts and algorithms will be essential when translating the offer strategy into decisioning logic.
Experience with Retail or Call Center CRM systems. Offers are presented in CRM systems such as Oracle, Salesforce, and Clarify. Knowledge of these systems is needed to confirm the decisioning logic is executing and presenting as expected.
Proficient with reading and understanding XML transactions. XML transactions are leveraged to simulate the decisioning logic via API request with variable attributes. The subsequent XML responses are evaluated to confirm the logic is executing as expected and the correct offers are presented.
Experience in Agile methodology.
Experience in creating and documenting business requirements.
Experience working with cross-functional teams within Marketing, Sales, Customer Care, Finance, IT, etc.
Demonstrated ability to analyze complex issues and design appropriate solutions.
Ability to manage heavy workload, accommodate change and adapt accordingly. Experience delivering results in a fast moving, challenging environment.
Excellent communication skills, including ability to tailor communication to audience to achieve desired results.
Proficiency in standard MS Office applications.
Occasional travel required. (up to 5%)
Additional Information:
The environment is positive and provides the opportunity for team and individual contributions.
Client is based out of west coast (El Segundo, CA).
Typical hours are Monday to Friday 8.00 to 5.00 PST
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
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Pay Range: $53 - $58/hour on W2
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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