Business Processes, Business Writing, Change Control, Change Management, Communication Skills, Department of Health and Human Services, Documentation, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Leadership, Legal, Legal Support Skills, Litigation, Mentoring, Operational Strategy, Operations Planning, Policy Development, Presentation/Verbal Skills, Procedure Development, Product Lifecycle, Project Close-Out, Project Estimates, Project Evaluation, Project Lifecycle, Project Management Professional (PMP), Project Planning, Project Tracking, Project/Program Management, Resource Management, Strategic Planning, Symantec Product Family, System Architecture, Tactical Operations, Team Lead/Manager, Team Player, Technical Leadership, Technical Strategy, Technical Support, Writing Skills