Sign upLog in
JobsJobs in North CarolinaJobs in Charlotte, NCBusiness Jobs in Charlotte, NCProject Management Jobs in Charlotte, NC

Project Manager 5 - Contingent

TalentBridge

Charlotte, NC / Des Moines, IA, NC

Apply
JOB DETAILS
SALARY
$60–$70 Per Hour
SKILLS
Agile Programming Methodologies, Banking Operations, Banking Services, Call Center Operations, Call Center Software, Call Centers, Change Management, Cloud Computing, Customer Support/Service, Establish Priorities, Financial Services, Management Strategy, Process Improvement, Project Management Software, Project/Program Management, Schedule Development, Voice Response Systems, Waterfall Model of Software Development
LOCATION
Charlotte, NC / Des Moines, IA, NC
POSTED
4 days ago
Position: Senior Project Manager
Client: Banking
Location: Charlotte, NC 28262 / Des Moines, IA 50266
Duration: 12 months of Contract + high potential for conversion into Fulltime (project intended to end Nov 2027)
Work Schedule: 3 days On-site / 2 days remote, per week
Pay rate: $60/hr - $70/hr

Overview:
We are seeking a seasoned Senior Project Manager (PM5) to lead wave-based migrations as part of a high-profile Contact Center Modernization Initiative—one of the largest and most strategic programs, and a top 3 priority for the organization. This multi-year effort aims to consolidate contact center applications and transition customer-facing agents to a modern cloud platform by the end of 2027.
 
Key Responsibilities:
  • Lead end-to-end delivery of wave migrations, from discovery and development through deployment.
  • Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption.
  • Influence executive stakeholders to prioritize and support migration efforts.
  • Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative.
  • Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases.
  • Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions.
  • Oversee integration of technologies such as IVR systems and agent scheduling tools.
 
Required Qualifications:
  • Extensive experience in project management, change delivery, and change management within the financial services industry.
  • Strong understanding of contact center operations and consumer banking.
  • Proven ability to manage projects using both Waterfall and Agile methodologies.
  • Experience with cloud platform migrations, especially involving customer service agents (preferred).
  • Familiarity with technology integrations impacting agent performance and scheduling.
  • Ability to work in a fast-paced, high-stakes environment with shifting priorities.
 
We’re looking for someone with deep experience in:
  • Enterprise project/program delivery in financial services
  • Contact center operations and large-scale transformation
  • Cloud migrations and change management in complex environments
  • Leading in fast-paced, high-visibility programs
 
Preferred Tools & Technologies:
  • Experience with Monday.com or similar project management tools.
  • Understanding of cloud technologies and their impact on contact center functionality.
 
Additional Notes:
  • This role may require on-site presence during specific wave migrations (Command Center support).
  • Flexibility in work hours is expected during critical phases of the project.

 

About the Company

T

TalentBridge

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Assistant Project Manager Jobs in Charlotte, NCProject Coordinator Jobs in Charlotte, NCProject Director Jobs in Charlotte, NCProject Scheduler Jobs in Charlotte, NC