Project Manager - Advanced

Required Skills

• 2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.
• 2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and applying them consistently.
• 2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.
• 2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.
• 2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems.

Preferred Skills

• Experience in higher education, public sector, or university technology/service management operations.
• Experience with ServiceNow or similar ITSM/workflow systems.
• Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.
• Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes.
• Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of South Carolina review processes.
• Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.
• Experience supporting continual service improvement and using customer feedback to improve processes.
• Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams.

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***