2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.
2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and applying them consistently.
2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.
2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.
2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems.
Preferred Skills
Experience in higher education, public sector, or university technology/service management operations.
Experience with ServiceNow or similar ITSM/workflow systems.
Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.
Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes.
Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of South Carolina review processes.
Experience supporting continual service improvement and using customer feedback to improve processes.
Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams.
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Numbers & Facts
Location
Columbia, SC
Skills
Artificial Intelligence (AI)unmatched
Asset Management Softwareunmatched
Billingunmatched
Budgetingunmatched
Business Servicesunmatched
Contract Managementunmatched
Cost Modelingunmatched
Cross-Functionalunmatched
Customer/Client Researchunmatched
Desktop Administrationunmatched
Desktop Virtualizationunmatched
Diversityunmatched
Documentationunmatched
Enterprise Applicationsunmatched
Frequently Asked Questions (FAQ)unmatched
Governmentunmatched
Higher Educationunmatched
IT Service Management (ITSM)unmatched
Laptop PCunmatched
Leadershipunmatched
Legalunmatched
Microsoft Officeunmatched
Organizational Skillsunmatched
Privacy Controlsunmatched
Process Improvementunmatched
Project/Program Managementunmatched
Purchasing/Procurementunmatched
Return on Investment (ROI)unmatched
ServiceNowunmatched
Software Administrationunmatched
Software Distributionunmatched
Software License Managementunmatched
Software Licensesunmatched
Technical Leadershipunmatched
Trend Analysisunmatched
Vendor/Supplier Managementunmatched
Vendor/Supplier Selectionunmatched
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