Job Description
Project Manager - Advanced - Technology Procurement, Software Distribution, and Contract Process Consultant
Onsite: Columbia, SC
About the Job
Client is seeking This is a new position that does not currently exist. The position is being created and recruited, and the contracted employee will provide immediate operational coverage while the role is established, posted, filled, onboarded, and trained. The consultant will support technology procurement workflow management, software distribution, supplier/contract coordination, documentation, reporting, and process improvement during the transition to the permanent onsite role and/or other FTE staff Provide temporary contingent labour support to combine operational oversight for USC system-wide technology procurement intake with software distribution and related software or contract processes. The consultant will manage and monitor workflow queues, review requests for completeness and documented criteria, route required assessment tasks, coordinate software fulfillment and product-line updates, support supplier/contract and pricing coordination, maintain documentation, prepare reporting, and serve as a liaison among OBSS, Service Management, contract managers, technical/review teams, suppliers, and university customers. The role focuses on process guidance, workflow oversight, customer communication, coordination, and transition support; technical assessment decisions remain with the designated review teams.
Responsibilities:
Qualification:
REQUIRED SKILLS/EXPERIENCE:
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Onsite: Columbia, SC
About the Job
- Duration: Long term Contract Position
- Location: Onsite: Columbia, SC
- Pay rate: Hourly
- Job ID: 11294
Client is seeking This is a new position that does not currently exist. The position is being created and recruited, and the contracted employee will provide immediate operational coverage while the role is established, posted, filled, onboarded, and trained. The consultant will support technology procurement workflow management, software distribution, supplier/contract coordination, documentation, reporting, and process improvement during the transition to the permanent onsite role and/or other FTE staff Provide temporary contingent labour support to combine operational oversight for USC system-wide technology procurement intake with software distribution and related software or contract processes. The consultant will manage and monitor workflow queues, review requests for completeness and documented criteria, route required assessment tasks, coordinate software fulfillment and product-line updates, support supplier/contract and pricing coordination, maintain documentation, prepare reporting, and serve as a liaison among OBSS, Service Management, contract managers, technical/review teams, suppliers, and university customers. The role focuses on process guidance, workflow oversight, customer communication, coordination, and transition support; technical assessment decisions remain with the designated review teams.
Responsibilities:
- Monitor, triage, and manage technology procurement, software distribution, fulfillment, service request, incident, enhancement, and related contract/procurement workflow queues.
- Review technology procurement submissions against documented criteria; determine required assessment routing, including digital accessibility, security, AI, State of SC, and other procurement-related reviews as applicable.
- Assign, route, and track assessment and fulfillment tasks with the appropriate review teams, Service Management, OBSS, DoIT Business Office, ServiceNow, Enterprise Applications, suppliers, contract managers, and other stakeholders.
- Identify incomplete or unclear submissions; request missing documentation and guide customers on requirements, next steps, timelines, and expectations.
- Coordinate software distribution requests for faculty, staff, students, and departments; help ensure product lines, pricing, fulfilment steps, and knowledge articles are current and accurate.
- Support software or contract establishment, procurement, renewal, pricing, billing, justification, and budget coordination according to shared agreements and established processes.
- Participate in supplier and internal stakeholder discussions related to software licensing, contract requirements, fulfilment requirements, product-line changes, and legal/procurement review needs.
- Maintain accurate workflow records, status notes, task assignments, training materials, process documentation, FAQs, published guidance, and customer communications.
- Track request status, aging, blockers, handoffs, renewals, and escalations; prepare status reports, ROI or trending analysis, leadership summaries, and recommendations as needed.
- Support training and knowledge transfer for FTE staff and the newly created permanent position, including transition of responsibilities as recruitment, onboarding, and training are completed.
- Participate in continual service improvement by using customer and stakeholder feedback to refine workflows, documentation, policies, and service processes. .
Qualification:
REQUIRED SKILLS/EXPERIENCE:
- 2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.
- 2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and apply them consistently.
- 2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.
- 2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.
- 2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems.
- Bachelor's degree or equivalent combination of education and relevant experience in service management, software distribution, procurement, contract coordination, business operations, customer service, project coordination, or administrative workflow management. No technical certification required
- Experience in higher education, public sector, or university technology/service management operations.
- Experience with ServiceNow or similar ITSM/workflow systems.
- Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.
- Experience with technology procurement, vendor intake software purchasing, or cross-functional review processes.
- Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of SC review processes.
- Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.
- Experience supporting continual service improvement and using customer feedback to improve processes.
- Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams.
- Degree in business administration, information systems, public administration, project management, communications, or related field preferred. ITIL Foundation, CAPM, PMP, software asset management, or similar process/project management training preferred but not required
- Strong customer service, communication, and follow-up skills with university customers, suppliers, and internal teams.
- Strong organization and attention to detail; able to track multiple requests, statuses, deadlines, renewals, blockers, and handoffs.
- Ability to work independently in a new or evolving process environment with discretion and professionalism.
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance Group
- Accident/Critical Illness Insurance
- Life Insurance
- 401 (K)
Numbers & Facts
| Location | Columbia, SC |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 1994 |
| Website | http://www.datasoft-tech.com |
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Skills
- Administrative Managementunmatched
- Artificial Intelligence (AI)unmatched
- Asset Management Softwareunmatched
- Automotive Repair and Maintenanceunmatched
- Billingunmatched
- Budgetingunmatched
- Business Administrationunmatched
- Business Operationsunmatched
- Business Servicesunmatched
- Computer Securityunmatched
- Consultingunmatched
- Contract Managementunmatched
- Contract Requirementsunmatched
- Cost Modelingunmatched
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Detail Orientedunmatched
- Distribution Managementunmatched
- Documentationunmatched
- Enterprise Applicationsunmatched
- Follow Throughunmatched
- Frequently Asked Questions (FAQ)unmatched
- Governmentunmatched
- Higher Educationunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Information Systems/Technology IS/IT Administrationunmatched
- Information Technology & Information Systemsunmatched
- Information Technology Consultingunmatched
- Knowledge Transferunmatched
- Leadershipunmatched
- Legalunmatched
- Maintenance Servicesunmatched
- Microsoft Officeunmatched
- Onboardingunmatched
- Operational Supportunmatched
- Organizational Skillsunmatched
- Pricingunmatched
- Privacy Controlsunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Process Managementunmatched
- Procurement Managementunmatched
- Procurement Softwareunmatched
- Product Pricingunmatched
- Professional Servicesunmatched
- Project Management Professional (PMP)unmatched
- Project/Program Coordinationunmatched
- Project/Program Managementunmatched
- Public Administrationunmatched
- Purchasing/Procurementunmatched
- Record Keepingunmatched
- Reporting Skillsunmatched
- Return on Investment (ROI)unmatched
- ServiceNowunmatched
- Software Administrationunmatched
- Software Distributionunmatched
- Software License Managementunmatched
- Software Licensesunmatched
- Status Reportsunmatched
- Technical Analysisunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Trend Analysisunmatched
- Vendor/Supplier Managementunmatched
- Vendor/Supplier Selectionunmatched
About Company
Incorporated in 1994, DataSoft Technologies, Inc. is a customer-focused consulting and staffing services organization that provides solutions across all disciplines of business, including Engineering, Finance, Information Technology, Professional, Consulting, and software development. Its staff augmentation and business solutions provide a flexible, integrated workforce available for contract to hire—or permanent placement—with companies in the private and public business sectors. The company serves a broad range of businesses in the automotive, financial services, insurance, manufacturing, media and entertainment, software and telecommunications industries.
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