Project Manager, Aftermarket

Description

Key Responsibilities

• Manage aftermarket projects from order receipt through shipment, installation support, invoicing, and closeout.
• Develop and maintain project schedules, critical milestones, and action item registers.
• Lead internal project kickoff meetings and customer progress meetings.
• Coordinate cross-functional project activities to ensure timely execution of project deliverables.
• Proactively identify project risks, develop mitigation plans, and escalate issues as needed.
• Monitor project scope and support change order management activities.
• Target process bottlenecks or inefficiencies for review to continuously improve efficiency of aftermarket project execution.

• Serve as the primary point of contact for customers throughout project execution.
• Build and maintain strong customer relationships through proactive communication and issue resolution.
• Provide regular status updates regarding schedule, documentation, manufacturing progress, inspections, and shipment activities.
• Coordinate customer witness testing, inspections, and acceptance activities as required.

• Manage complex aftermarket orders including: 
  • Airend replacements
  • Airend overhauls and repair programs
  • Control panel modernization and retrofit projects
  • Full unit overhauls and refurbishments
  • Compressor package upgrades and modifications
  • Key spare parts orders (i.e. special testing or key accounts orders)
• Support rapid-response customer requirements associated with plant outages and operational emergencies.
• Coordinate field service and aftermarket support activities where required.

• Monitor project performance against budget, margin, and schedule objectives.
• Track project costs and support margin improvement initiatives.
• Review customer purchase orders and contractual requirements.
• Assist in identifying commercial risks, scope changes, and recovery opportunities.
• Support timely invoicing and cash collection objectives.

• Ensure project stakeholders clearly understand priorities, responsibilities, and required deliverables.
• Facilitate resolution of technical, scheduling, procurement, and production issues.

• Identify opportunities to improve aftermarket project execution processes.
• Contribute to development of project management tools, templates, and best practices.
• Support initiatives to improve on-time delivery, customer satisfaction, and profitability.
• Participate in lessons learned reviews and continuous improvement activities.

Skills Knowledge and Experience

• Bachelor's degree in Engineering, Business, Project Management, Operations Management, or related field preferred.
• Equivalent combination of education and relevant industry experience will be considered.

• 5+ years of project management, operations, engineering, service, or aftermarket experience in an industrial equipment manufacturing environment preferred.
• Experience managing engineered equipment, rotating machinery, compressors, aftermarket service projects, or industrial retrofit projects strongly preferred.
• Experience working directly with customers and cross-functional teams.

• Strong project management and organizational skills.
• Excellent communication and customer relationship management abilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Working knowledge of manufacturing processes, procurement, engineering workflows, and field service activities.
• Ability to interpret technical documents, specifications, and commercial contracts.
• Proficiency with ERP, CRM, and Microsoft Office applications.
• PMP certification preferred but not required.