Administrative Skills, Candidate Screening, Candidate Sourcing, Communication Skills, Contract Management, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Develop and Maintain Customers, Human Resources, Interpersonal Skills, Kronos Workforce Scheduler, Microsoft Office, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Project/Program Management, Quality Assurance, Regulatory Compliance, Safety Standards, Schedule Development, Service Delivery, Time Management, United States Citizen, Willing to Travel
Join Our Team in Arlington, VA: Project Management Opportunity
We are seeking a dynamic professional to manage our staffing contract and personnel, ensuring the efficient operation of Arlington County's administrative and programmatic functions. This role offers the chance to contribute to a diverse and inclusive community while working in a vibrant urban setting.
Key Responsibilities
- Develop and maintain strong client relationships, focusing on customer satisfaction, retention, and contract compliance.
- Coordinate with recruiting teams to source, screen, and onboard qualified candidates across various roles including janitorial, maintenance, and clerical.
- Manage scheduling, assignments, and workforce adjustments to meet client demands.
- Monitor employee performance and conduct, addressing issues promptly with HR support.
- Conduct regular client check-ins, site visits, and quality assurance reviews.
- Track KPIs such as fill rate, time-to-fill, turnover, and client satisfaction scores.
- Assist in developing staffing plans and retention initiatives tailored to client accounts.
- Resolve client escalations and service delivery concerns professionally.
Requirements
- Proven success in managing client relationships and delivering staffing solutions in a fast-paced environment.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Knowledge of labor compliance, safety standards, and workforce scheduling practices.
- Proficiency in Microsoft Office Suite.
- Ability to travel locally for client visits.
- US Citizen or Green Card holder.
Preferences
- Bachelor's degree in Business, Human Resources, or related field.
- Experience with ATS/CRM platforms (e.g., JobDiva, Bullhorn).
This is a hybrid role based in Arlington, VA. If you are ready to make a difference and advance your career, we encourage you to apply today!
Subject Line for Application: Exciting Project Management Role in Arlington, VA
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Abacus Service Corporation