Project Manager

ABOUT THE ROLE

REPAY is seeking an experienced Project Manager to drive the planning, execution, and delivery of technology initiatives across our platforms and business lines. This role sits at the intersection of product, engineering, and business, and is critical to ensuring complex, cross-functional programs are delivered on time, within scope, and with clear communication to all stakeholders.

The ideal candidate brings deep domain expertise in payments, fintech, or banking, and thrives in environments where multiple teams, competing priorities, and evolving requirements demand exceptional organizational skills and the ability to drive alignment across diverse stakeholders.

RESPONSIBILITIES

Program & Project Delivery

• Own end-to-end project planning, execution, and delivery for technology initiatives including platform migrations, integrations, and product launches
• Develop and maintain detailed project plans with milestones, dependencies, owners, and timelines
• Drive projects through the full lifecycle: initiation, planning, execution, monitoring, and closure
• Manage multiple concurrent projects with competing priorities and shared resources
• Identify, assess, and mitigate project risks and dependencies proactively

Cross-Functional Coordination

• Coordinate across 6+ teams including Product, Engineering, Sales, Sales Enablement, Boarding, Customer Service, and external partners
• Define and enforce structured handoff protocols between teams with clear ownership at every stage
• Facilitate regular status meetings and stakeholder reviews
• Serve as the central point of coordination for programs, ensuring no work falls between teams
• Manage dependencies between workstreams and escalate blockers before they impact timelines

Communication &Stakeholder Management

• Provide clear, concise status reporting to leadership including RAG dashboards, risk summaries, and milestone tracking
• Translate technical complexity into executive-level summaries for senior leadership and business stakeholders
• Facilitate decision-making by presenting options, trade-offs, and recommendations
• Manage client-facing communication timelines in coordination with client-facing service and support teams
• Build and maintain strong working relationships across all levels of the organization

Process & Governance

• Establish and maintain project governance frameworks including intake processes, prioritization criteria, and escalation paths
• Build and manage centralized project dashboards, providing real-time visibility into project status
• Define and document repeatable playbooks and checklists for recurring project types (e.g., merchant migrations, platform integrations)
• Conduct retrospectives and capture lessons learned to continuously improve delivery processes
• Maintain RACI matrices and ensure accountability is clear for every workstream

Payments Domain

• Apply domain knowledge of payment processing (card, ACH, convenience fees, settlement) to anticipate project risks and requirements
• Understand the regulatory and compliance landscape (PCI-DSS, NACHA, card brand rules) and ensure project plans account for compliance requirements
• Coordinate with boarding, underwriting, and risk teams on project related activities
• Support payment platform migration initiatives including processor transitions, gateway integrations, and backend re-platforming

REQUIRED QUALIFICATIONS

Experience

• 10-12 years of professional experience with progressive career growth
• 5+ years of direct project management experience leading technology or product delivery initiatives
• 3+ years of experience in the payments, fintech, or banking industry
• Demonstrated experience managing cross-functional programs with 5+ teams and multiple concurrent workstreams
• Experience with merchant onboarding, payment processing migrations, or platform integration projects

Core Skills

• Communication: Exceptional written and verbal communication skills. Ability to tailor messaging from engineering teams to C-suite executives. Comfortable facilitating meetings, driving decisions, and presenting to leadership.
• Organization: Highly organized with the ability to manage complex, multi-team programs without letting details fall through the cracks. Skilled at building and maintaining project plans, trackers, and dashboards.