Project Manager, Business Development

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

The Project Manager, Business Development plays a critical role in supporting US Consumer Services Commercial Development efforts and advancing strategic sales initiatives by driving commercial deals from intake through execution and launch. This role serves as the operational engine behind complex commercial opportunities—ensuring deals to move efficiently through internal processes, cross functional approvals, and external partner onboarding.

Partnering closely with Sales, Legal, Compliance, Technology, Operations, and external stakeholders, the Commercial Development Project Manager acts as the central point of coordination to align teams, manage dependencies, surface risks, and keep initiatives on track. The ideal candidate is highly organized, proactive, and an effective communicator who can confidently hold stakeholders accountable while maintaining strong working relationships.

Role Responsibilities

• Deal & Initiative Execution

  • Manage complex commercial deals, integrations, and onboarding efforts from initial intake through execution and launch
  • Translate sales initiatives and deal requirements into clear project plans, timelines, and deliverables
  • Ensure all required approvals, documentation, and operational steps are completed accurately and on schedule

• Cross-Functional Coordination

  • Serve as the central point of contact across Sales, Legal, Compliance, Technology, Operations, and external partners
  • Facilitate alignment across stakeholders with clear communication, regular updates, and structured working sessions
  • Track interdependencies across workstreams and proactively resolve bottlenecks
• Process Adherence & Optimization
  • Follow and reinforce established commercial, legal, and operational processes
  • Identify process gaps or inefficiencies and partner with leadership to drive continuous improvement
  • Ensure deals meet internal standards, compliance requirements, and operational readiness criteria

• Risk & Issue Management

  • Proactively identify risks, delays, or resource constraints that could impact deal execution
  • Escalate issues with recommended solutions and drive decisions to resolution
  • Maintain accurate documentation and status reporting throughout the lifecycle of initiatives

• Stakeholder Accountability & Communication

  • Hold internal teams and partners accountable to timelines and commitments
  • Provide clear, concise updates to Sales and leadership on deal status, risks, and next steps
  • Build trusted relationships that balance collaboration with execution discipline

Role Requirements

• Bachelor’s degree in business, Operations, Project Management, or a related field (or equivalent experience)
•  2 plus years of client relationship management, 2 plus years’ experience sales and/or marketing. 
• Proven experience managing complex, multi-stakeholder initiatives in a fast-paced environment
• Strong understanding of sales cycles, deal execution, and cross-functional workflows
• Experience working with Legal, Compliance, Technology, or Operations teams preferred
• Highly organized with exceptional attention to detail
• Proactive self-starter who anticipates needs and takes ownership
• Strong written and verbal communication skills
• Ability to manage multiple initiatives simultaneously and prioritize effectively
• Comfortable influencing without authority and holding stakeholders accountable
• Strong problem-solving and critical-thinking skills
• Adept at building trust and maintaining productive cross-functional relationships

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Work Shift

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include:

• Paid Time off  
• Medical, Dental and Life Insurance 
• Parental Leave 
• Global Adoption Assistance
• 4% Western Union Contribution to 401K  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The annual base salary range is $100,000 to 110,000 USD per year.  Total on-target compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.