Project Manager, Business Implementation

Leads business implementation initiatives that translate strategic priorities into operational impact. Supports portfolio leads by owning the execution layer of transformation efforts—driving requirements, aligning stakeholders, identifying risks, and monitoring post-launch outcomes. Manages complex cross-functional efforts that span operations, systems, data, and process change. Utilizes strong project management skills with operational fluency, systems awareness, and critical thinking.

This position is hybrid: 4 days/week in the Manhattan office.

• Referral bonus opportunities     
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays   
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability    
• Employer-matched retirement saving funds   
• Personal and financial wellness programs    
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care     
• Generous tuition reimbursement for qualifying degrees   
• Opportunities for professional growth and career advancement    
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities     

• Ensures that all projects and operational components are designed and executed to coherently achieve strategic goals and regulatory requirements.
• Defines core processes and maps current states for redesign projects and assists with solution design. Provides facilitation support at meetings as needed. Develops positive working relationships with VNS Health stakeholders.
•  Conducts discovery, reviews available artifacts, and drafts foundational documentation before stakeholder engagement to ensure momentum.
• Develops a strong understanding of VNS Health Plans strategic business objectives and business unit operations to guide implementation. Articulates business issues and designs project approaches. 
• Tracks and reports out on performance of initiatives during implementation and post-implementation for up to a 12-month performance management period.
• Proposes execution and performance management plan based on initial scoping, review of key project documents, and self-research of internal and external sources.
• Leads structured implementation efforts from early discovery and requirements through design, build, test, go-live, and post-launch support. Identifies and responds to changing project circumstances and communicates issues to project leadership. Takes a flexible, team player approach, willing to “pitch in” whenever and wherever needed. Initiates and leads project evaluation process at project close.
• Creates and delivers of presentations on project status and outcomes to management.
• Supports operational readiness, change management, training, and adoption during and after go-live.
• Oversees and participates in interdisciplinary and interdepartmental work groups. Assists in the facilitation of work group meetings, as needed.
• Demonstrates department’s commitment to excellent customer service through prompt responses to all internal and external customers. Represents the department’s capabilities and mission effectively to internal and external customers. 
• Participates in special projects and performs other duties as assigned.

Education:
Bachelor's Degree or equivalent work experience in Business Administration or a related field required. Master's Degree in Business Administration, Public Administration or related field preferred

Work Experience:
Minimum five years progressive experience in health care consulting, operations, financial analysis, or related discipline OR two years experience plus a Master’s Degree required. Proficient with personal computers, including Microsoft Suite including analytical and project management tools required. Project management and facilitation skills required Six Sigma project experience preferred. Proven experience leading cross-functional initiatives involving tech, operations, or process redesign required Healthcare Operations, Data Analysis and/or healthcare system knowledge preferred