Project Manager, Business Transformation and Implementation

This individual will lead cross-functional projects including WMS and RMS implementations, new warehouse launches, customer implementations, continuous improvement initiatives, and other enterprise transformation programs. We are looking for someone with a strong background in project and program management within logistics, supply chain, warehousing, or 3PL operations, along with experience leading technology implementations and operational change.Title: Project Manager, Business Transformation & ImplementationTarget Salary: Approximately $130,00-$150,000 base + annual performance bonusPreferred Location: New Jersey, Pennsylvania, or Delaware, with the Chicago metropolitan area also being consideredTravel: Approximately 30% to 50%. Hybrid work arrangement with regular travel to Metropolitan facilities, customer locations, and implementation sites as required.Ideally, we are looking for someone who can operate independently, drive multiple strategic initiatives simultaneously, and partner effectively with Operations, IT, Finance, Customer Success, and Executive Leadership.Position OverviewAs the Project Manager, Business Transformation and Implementation, you will lead strategic enterpriseinitiatives that modernize Metropolitan Warehouse and Delivery's operations, technology, and customerexperience. This role is responsible for planning, coordinating, and executing cross-functional programsincluding WMS and RMS implementations, new warehouse launches, customer implementations, systemsintegrations, process improvement initiatives, and operational transformation projects.This is a highly visible role requiring exceptional project management, leadership, and organizational skills. Youwill partner closely with Operations, IT, Engineering, Finance, Sales, Customer Success, HR, and ExecutiveLeadership to ensure projects are delivered on time, within scope, and aligned with Metropolitan's strategicobjectives.The ideal candidate thrives in a fast-paced logistics environment, is comfortable managing multiple complexinitiatives simultaneously, and can effectively balance strategic planning with hands-on execution.Primary Responsibilities* Lead enterprise-wide implementation projects including Warehouse Management Systems (WMS), ReturnsManagement Systems (RMS), Transportation Management Systems (TMS), Business Intelligence platforms, andother strategic technology initiatives.* Develop and maintain integrated project plans, schedules, milestones, dependencies, resource plans, and projectbudgets.* Coordinate new warehouse and distribution center launches from planning through operational go-live, includingfacilities, IT, equipment, staffing, inventory migration, customer onboarding, and operational readiness.* Manage customer implementation projects, ensuring successful onboarding, integration, testing, training, andoperational transition.* Facilitate cross-functional collaboration between Operations, IT, Engineering, Finance, HR, Sales, CustomerSuccess, and external vendors.* Establish project governance including Steering Committee meetings, executive dashboards, RAID (Risks,Assumptions, Issues, Dependencies) logs, action registers, and status reporting.* Identify project risks and develop mitigation plans to minimize schedule, operational, and customer impacts.* Coordinate User Acceptance Testing (UAT), system testing, cutover planning, hypercare activities, and post-implementation stabilization.* Lead continuous improvement initiatives focused on operational efficiency, quality, customer experience,automation, and standardization.* Develop and maintain standardized project management methodologies, templates, documentation, andimplementation playbooks.* Support executive leadership with project reporting, milestone reviews, resource planning, and strategicrecommendations.* Coordinate vendor relationships and implementation partners to ensure contractual commitments, deliverables,and timelines are achieved.* Facilitate project meetings, workshops, decision sessions, and executive presentations.* Monitor project financial performance including implementation costs, capital expenditures, and budgetadherence.Qualifications* Education: Bachelor's degree in Supply Chain Management, Business Administration, Engineering, Information Systems,Operations Management, or a related field, or equivalent related work experience.* PMP certification preferred.* Lean Six Sigma Green Belt or Black Belt preferred.Experience* 7+ years of project or program management experience leading enterprise initiatives.* Experience implementing Warehouse Management Systems (WMS), ERP, RMS, TMS, or similar enterpriseplatforms.* Experience managing distribution center startups, warehouse expansions, or operational implementations.* Experience within logistics, transportation, supply chain, warehousing, or third-party logistics (3PL).* Demonstrated success leading cross-functional teams without direct reporting authority.* Experience managing external vendors, implementation partners, consultants, and technology providers.* Experience managing multiple concurrent projects exceeding $1M in implementation value preferred.* Strong executive communication and presentation experience.* Experience developing project governance, executive reporting, and implementation methodologies.* Experience with change management, organizational readiness, and operational process improvement.Required Skills* Enterprise project and program management.* Strategic planning and execution.* Cross-functional leadership and stakeholder management.* Project scheduling, budgeting, and resource planning.* Risk management and issue resolution.* Business process improvement and operational excellence.* Systems implementation and technology deployment.* Change management and organizational readiness.* Executive communication and presentation skills.* Vendor and implementation partner management.* Meeting facilitation and decision management.* Analytical problem solving and decision making.* Customer implementation and onboarding management.* Continuous improvement mindset.Technical Skills* Microsoft Project, Smartsheet, Monday.com, Asana, Jira, or similar project management platforms.* Microsoft Office Suite (Excel, PowerPoint, Word, Teams).* Power BI or similar business intelligence tools.* Microsoft Visio or Lucidchart for process mapping.* SharePoint and Microsoft 365 collaboration tools.* Familiarity with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), ERP, andRMS platforms.* Experience with project portfolio reporting and executive dashboards.* Understanding of API integrations, systems testing, and implementation methodologies.* Knowledge of Lean, Six Sigma, Kaizen, or continuous improvement methodologies.Core Competencies* Leadership and Influence: Builds alignment across diverse teams and drives projects forward without directauthority.* Strategic Execution: Converts business strategy into executable implementation plans and measurable outcomes.* Ownership and Accountability: Takes full responsibility for project success from planning through stabilization.* Organizational Excellence: Effectively manages multiple priorities while maintaining attention to detail.* Business Acumen: Understands operational, financial, customer, and technology impacts when making decisions.* Problem Solving: Anticipates issues early and develops practical, data-driven solutions.* Adaptability: Performs effectively in a fast-paced, rapidly changing environment with competing priorities.* Communication: Clearly communicates project status, risks, and recommendations to executives and stakeholders.* Continuous Improvement: Constantly identifies opportunities to simplify processes, eliminate waste, and improveexecution.* Customer Focus: Ensures every implementation enhances the customer experience while supportingMetropolitan's operational excellence.